Security Officer GSOC Specialist

Allied Universal•Alpharetta, GA

18h•Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Patrol in Alpharetta, GA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as an Unarmed Patrol Officer at a dynamic tech location, where you will monitor and patrol assigned areas, maintain a visible presence to help discourage security-related incidents, and support a welcoming environment through strong communication. This role offers the chance to work with a team that is agile, reliable, and innovative, while putting people first and acting with integrity every day. This role will work within a Global Security Operations Center (GSOC) in Alpharetta, GA. The GSOC Agent or Specialist will be part of a team that provides 24-hour monitoring and response of technology and physical security systems. The role is to detect, analyze, and alert others regarding any condition impacting the company’s assets, business, or personnel. The role of Agent has built-in room for growth (responsibility and compensation) into the Specialist role with the goal of all Agents becoming fully trained Specialists.

Requirements

Ability to read, write, speak, and understand English
Must be eighteen years of age or older
Must be legally permitted to work in the United States
Must pass an employer background check and drug screening
Proficient computer usage with Google Suite (G Suite) environments and Windows based programs
Strong customer service skills and ability to multitask in a fast paced and quickly changing environment
Strong written and verbal communication skills
Research, writing, and critical thinking skills
High level confidentiality and security awareness
Able to work flexible schedules including nights, weekends, holidays, periodic overtime, and unscheduled shifts

Nice To Haves

Prior experience with physical security, access control, video surveillance, and intelligence monitoring applications
Fluent bilingual or multilingual speaker, specifically Spanish
Ability to be patient and teach skills and processes to remote locations
Prior experience compiling high-level situation reports
Prior experience working in a 24-hour operations center, security control room, or 911 dispatch center

Responsibilities

Monitors various methods of communication to include email, chat, and phone; engages with internal and external customers
Analyzes technical situations and escalates based on set requirements
Provide technical support for a range of server platforms
Initiates Incident reporting and collaborates with Incident Managers for timely resolution
Monitors and performs basic troubleshooting for network and server environments
Maintain situational awareness, gather information from internal and external sources, coordinate incidents with security leaders and internal investigators, and disseminate information for priority matters
Interact with customers, law enforcement, external parties, and employees at all levels of the organization
Actively and consistently support all efforts to simplify and enhance the customer experience
Initiate incident management for incidents under the authority of Corporate Security
Receive information on multiple platforms, assess a situation to ensure pertinent requirements are gathered, and make informed decisions quickly to initiate appropriate actions during stressful situations
Communicate with security leaders to coordinate the initiation of incidents in case management system
Document information and actions taken in case management system
Support security personnel by providing additional information through research of internal and external systems
Prepare and disseminate security products at the request of security leaders
Maintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systems
Provide direct and indirect support to security personnel as needed throughout the duration of the event
Monitor access control systems and surveillance cameras and investigate alarms and incidents
Monitor external open source platforms for physical security threats to company assets and initiate incident management when appropriate
Support all business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the GSOC, whether security related or not
Conduct special projects and assignments in support of the GSOC and Security Operations
Perform other duties as requested