Security Officer Front Desk - Second Shift

Allied Universal • Waukesha, WI

1d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer in Waukesha, WI, you will serve and safeguard clients in a range of industries such as Utilities, and more. Join Allied Universal at a dynamic utilities location as a Front Desk professional, where you will welcome visitors, manage access, monitor alarms and badge activity, and support security-related operations with professionalism and care. In this highly visible role, you will deliver outstanding customer service, use technology with confidence, and contribute to a team that is agile, reliable, innovative, and guided by integrity.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Alarm panel experience is preferred.
• Customer service experience is preferred.
• Access control/badge experience is preferred.
• Comfortable using a computer or tablet is preferred.

Responsibilities

• Provide customer service to visitors, employees, and/or contractors by following site-specific procedures and front desk protocols at a utilities location.
• Monitor access to the lobby and entry points, verify credentials, sign in guests, and direct individuals to the appropriate contact or department.
• Answer phones, manage inquiries, and support front desk communications while documenting security-related events, concerns, and/or unusual activity.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, including contacting site leadership and/or emergency services when appropriate.
• Support badge issuance, visitor logs, package handling, and other administrative duties related to access control and front desk operations.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED