Security Officer - Front Desk Lead

Allied Universal•Downers Grove, IL

1d•$19

About The Position

As a Security Officer - Front Desk Lead in Downers Grove, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Professional with Allied Universal at a retail or mall location, you will be the first point of contact for visitors, greeting guests and assisting with access while maintaining a visible presence to help deter security-related incidents. You’ll provide exceptional customer service, communicate clearly with the public, and embody our values of teamwork, integrity, and innovation in a dynamic, people-first environment.

Requirements

Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Responsibilities

Greet visitors and tenants in a professional and courteous manner at the front desk of the retail or mall location.
Monitor access to the premises by verifying identification and/or visitor credentials as required.
Respond to incidents and critical situations in a calm, problem-solving manner, following Allied Universal procedures and site-specific policies.
Assist with customer inquiries, providing information and directions as needed to enhance the experience at the location.
Maintain detailed and accurate records of daily activities, incidents, and/or unusual occurrences at the front desk.
Communicate promptly and clearly with Allied Universal management and/or site contacts regarding any security-related concerns or emergencies.
Support security-related procedures and protocols to help to deter unauthorized access or disruptive behavior at the location.
Participate in emergency response activities as directed, following established site protocols.

Benefits

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
Career Growth: Get paid training and access to career growth opportunities.
Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

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