Security Officer - Dispatch Specialist
About The Position
Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer - Dispatch Specialist in Richmond, VA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. As a Dispatch Officer with Allied Universal at a commercial real estate location, you will monitor and patrol assigned areas, helping to deter security-related incidents and supporting a welcoming environment for tenants and visitors. Your role includes conducting routine patrols, staying visible to promote a sense of security, and delivering outstanding customer service through clear communication. Join a team that values agility, reliability, and innovation, and be part of a caring culture that puts people first and always acts with integrity.
Requirements
- At least one year of security-related experience is required.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver's license will be required for driving positions only.
Nice To Haves
- Comfort with using a computer or tablet is preferred.
- Customer service experience is preferred.
- Experience with access control and/or badge systems is preferred.
Responsibilities
- Operate dispatch systems to monitor and coordinate security-related activities throughout the commercial real estate location.
- Receive and respond to calls for service, incidents, and emergencies in a calm, problem-solving manner.
- Communicate with security personnel and building staff to relay information, instructions, and updates as needed.
- Document and log all security-related incidents, calls, and activities according to site-specific policies.
- Assist with emergency response activities by following established protocols and coordinating with appropriate personnel.
- Provide customer service by addressing inquiries and concerns from staff, tenants, and visitors.
- Support security personnel by providing information and resources needed to help to deter unauthorized activities or access on the premises.
- Follow all site-specific procedures and Allied Universal protocols while performing dispatch duties.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial Benefits: Participate in our retirement savings plan to invest in your future.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
