Security Officer Dispatch Call Intake

Allied Universal • Newark, DE

1d • Onsite

About The Position

As a Security Officer Dispatch Call Intake in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Professional in a financial institution location, you will monitor alarm activity, coordinate response communications, and support timely handling of security-related incidents. You will use technology to maintain awareness, assist with routine reporting, and deliver exceptional customer service. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide everything we do.

Requirements

• Possess at least 3 years of combined law enforcement, military, and/or security-related experience, or a college degree.
• Comfortably use a computer or tablet.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• A guard card or license is preferred.
• Alarm panel experience is preferred.
• CPR certification is preferred.

Responsibilities

• Provide customer service to employees, visitors, and vendors by carrying out security-related procedures, site-specific policies, and emergency response activities at a financial institution location.
• Monitor and coordinate incoming calls, alarms, radio communications, and service requests; dispatch appropriate personnel in accordance with site procedures.
• Document incidents, critical situations, visitor concerns, and communications accurately and promptly, responding in a calm, problem-solving manner.
• Monitor access control, cameras, and other security-related systems; report unusual activity and escalate concerns to designated personnel.
• Conduct regular and random patrols around the business and perimeter, as assigned, to help to deter unauthorized activity and identify security-related concerns.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED