Security Officer - Customer Assistance Patrol

Allied Universal • Herndon, VA

1d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Customer Assistance Patrol in Herndon, VA, you will serve and safeguard clients in a range of industries such as Hotels & Resorts, and more. Join Allied Universal at a premier hotel and resort location, where you will patrol assigned areas, remain visible to help deter security-related incidents, and deliver exceptional customer service and communication. In this unarmed role, you will support guests and staff while contributing to a caring culture built on teamwork, integrity, and reliable service.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• CPR and/or First Aid is preferred.

Responsibilities

• Provide customer service to guests, visitors, and staff by carrying out security-related procedures, location-specific policies, and/or emergency response activities as needed.
• Respond to incidents, guest concerns, and critical situations in a calm, problem-solving manner, escalating issues to site contacts and/or first responders when appropriate.
• Conduct regular and random patrols throughout the hotel property, including lobbies, corridors, entrances, parking areas, and perimeter locations, to help to deter unwanted activity and report unusual conditions.
• Monitor access points, observe guest and visitor traffic, and support lobby and common area coverage while maintaining a professional presence throughout the location.
• Document incidents, disturbances, and policy-related concerns, and communicate clearly with management, staff, guests, and/or public emergency personnel regarding security-related matters.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED