Security Officer - Call Center Protection

Allied Universal • Phoenix, AZ

7d • Onsite

About The Position

As a Security Officer - Call Center Protection in Phoenix, AZ, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatch Professional supporting a dynamic technology, media, and telecommunications location, you will monitor alarm and access-control activity, coordinate responses to security-related incidents, and communicate clearly with site personnel and visitors. Your visible presence and timely dispatch support help deter incidents while delivering exceptional customer service. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide every shift.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Alarm panel experience is preferred.
• Customer service experience is preferred.
• CPR and First Aid certification is preferred.
• Comfort using a computer or tablet is preferred.
• Access control and badge experience is preferred.

Responsibilities

• Provide customer service to employees, visitors, and contractors by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Receive, prioritize, and dispatch security-related calls, service requests, and incident notifications to appropriate personnel at a telecommunications location.
• Monitor communications systems, alarms, cameras, and access-related activity; document events and escalate concerns according to site-specific procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating with site contacts and emergency responders as needed.
• Maintain accurate dispatch logs, incident reports, shift activity records, and communications documentation.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Participate in our retirement savings plan to invest in your future.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED