Security Officer 2

Four Winds Casinos • South Bend, IN

6d • Onsite

About The Position

Responsible for maintaining a high level of vigilance while properly executing security duties on the assigned shift to adequately protect the life and property of guests, employees, and the entire facility. Responsible for maintaining a high level of integrity and practicing, supporting, and promoting the exceptional service standards of Four Winds Casino Resort.

Requirements

• Two (2) or more years of experience in security or law enforcement or related field.
• Excellent communication skills required.
• Computer proficiency in Microsoft Word 2007 and Excel 2007.
• Excellent observation, interview, verbal, and writing skills required.
• Ability to pass a report writing assessment.
• Must have completed the following Four Winds Offered Courses: Defensive Tactics, Dealing with Difficult Guests, Coffee Talk/Cut-Off.
• This position requires a Level 2 Gaming License.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to write effective reports and memos.
• Ability to respond to inquiries from employees or guests.
• Ability to communicate effectively in one-on-one, small group, and large group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent, and to interpret data from graphs.
• Ability to apply common sense reasoning to variety of situations.
• Regularly required to talk or hear.
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
• Regularly required to lift and/or move up to fifty (50) pounds, and occasionally lift and/or move up to one hundred (100) pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Applicant must successfully complete screening for essential job functions.

Nice To Haves

• High school diploma or general education degree (GED) preferred.
• Some college preferred.

Responsibilities

• Patrols the property to identify and report potential security and safety hazards, ensuring the safety of guests, employees, and the facility.
• Assumes various positions at the Officer Level, including Dispatch and Outside Driver. Acts as a back-up to Security Leadership and assumes their duties when necessary.
• Trains new hires and is responsible for related paperwork.
• Attends mandated training, maintains licenses, and ensures compliance with state and federal regulations.
• Prepares detailed reports on incidents involving guests, employees, and the facility.
• Guards and ensures the safe transportation of monies and chips on the casino floor, assists in opening/closing gaming tables, and the slot drop process.
• Interacts with guests and employees in a positive, professional manner, ensuring maximum guest service and satisfaction. Works closely with Management to resolve guest complaints effectively.
• Maintains accurate and thorough departmental records and reports.
• Represents the property in meetings with guests, employees, and witnesses to investigate security-related incidents. Testifies in court when subpoenaed.
• Maintains a series of keys and accesses locked areas as necessary.
• Coordinates with the Surveillance Department on security-related matters.
• Maintains knowledge of the facilities and special events to advise guests and employees.
• Operates property vehicles as directed.
• Monitors the EVOLV Weapon System and conducts suspicious bag and unusual item inspections.
• Verifies gaming badges and monitors for unauthorized access, including vendor/contractor access.
• Coordinates special events, crowd control, and emergency action plans.
• Detects suspicious behavior and threats, and inspects unusual items and improper acquisition of property. Enforces outside alcohol policies and verifies IDs for underage guests.
• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.
• Explains why we do things, in advance of doing them.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED