Security Monitoring Operator

GardaWorld • Mt Laurel, NJ

6d • Onsite

About The Position

Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world-class security services. And every industry counts on us because we’re the very best at what we do. Perhaps you are, too. In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We’re experts at protecting people and assets. We’re also growing everywhere and expanding in multiple locations. If you’re a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out – and thrive – here, too, as a Command Center Security Officer.

Prioritizes excellent customer service. Monitors for and identifies threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation. Responsible for detailed report writing that will involve a general understanding of critical incident escalation. Handles sensitive and confidential information with limited supervision. Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes. Coordinates security guards and paid police details as needed. Actively monitors and facilitates the occurrence of security-related incidents. Assesses threats based on incoming data and makes decisions based on findings. Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval. Monitors access control systems and acts in response to an alarm, breach, or malfunction. Appropriately responds to security operations notifications and requests made by internal and external parties. Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency. Supports onsite contract security staff. Conducts open-source research to answer specific questions and develops intelligence products.

Requirements

• Requires OPEN AVAILABILITY (rotating days off, including weekends)
• New Jersey SORA License Required
• 1-2 Years CCTV/Control Room Security Experience Required
• Microsoft Office Skills Required (Excel, Powerpoint)
• You have a Bachelor's degree or an associate's degree with progressive experience preferred
• You have a minimum of 1-year of experience in the Global Security Operations Center (GSOC), central station monitoring operations, or equivalent.
• You’re able to ace (and pass) an extensive screening process
• You have shift work experience in a 24-hour operation.
• You have an active New Jersey SORA license.
• Strong Customer service and communication; Call center/phone experience preferred.
• Strong documentation, investigative, and report-writing skills.
• Intermediate computer skills
• Strong attention to detail
• Demonstrated proficiency with Microsoft Office and other PC-based programs
• Internal Personal presence, intellect, energy, and drive to succeed in a high-performance environment
• Comfortable with ambiguity and working with large amounts of data and information
• Ability to prioritize tasks while working with competing priorities
• Ability to collaborate in and support a team environment
• Ability to work independently
• Ability to plan and successfully complete tasks within specified timelines
• Ability to solve problems
• Occasional travel may be required
• Ability to continuously perform multiple tasks, operate standard office equipment and respond quickly to sounds
• Ability to occasionally sit, stand, walk, squat, bend, reach forward, and/or move safely in confined spaces
• The ability to occasionally lift and/or carry weight under 25 lbs.
• Ability to read, write, and comprehend instructions on a regular basis
• Ability to apply common sense reasoning to handle problems involving standardized situations
• Ability to problem solve basic mathematical problems including addition, subtraction, multiplication, and division.

Nice To Haves

• If you have Security, Military, Law Enforcement experience – even better!

Responsibilities

• Prioritizes excellent customer service.
• Monitors for and identifies threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation.
• Responsible for detailed report writing that will involve a general understanding of critical incident escalation.
• Handles sensitive and confidential information with limited supervision.
• Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes.
• Coordinates security guards and paid police details as needed.
• Actively monitors and facilitates the occurrence of security-related incidents.
• Assesses threats based on incoming data and makes decisions based on findings.
• Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval.
• Monitors access control systems and acts in response to an alarm, breach, or malfunction.
• Appropriately responds to security operations notifications and requests made by internal and external parties.
• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency.
• Supports onsite contract security staff.
• Conducts open-source research to answer specific questions and develops intelligence products.

Benefits

• We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement.
• W ork today, get paid today, with DailyPay!
• GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work.
• If you’re hired for a role at GardaWorld, you’ll never have to wait for a paycheck again!
• DailyPay’s most used features include: PAY: Get instant access to your money as you earn it SAVE: Automatically save a portion of every paycheck BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expense

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree