Security Manager (10019)

Armour Security and Protection Services Corp • Burnaby, BC

98d • CA$75,000 - CA$85,000 • Hybrid

About The Position

Armour Security & Protection Services is a leading provider of corporate and commercial security solutions across Canada. We are seeking an experienced Security Manager to oversee and coordinate our security operations in the Burnaby region. The Operations Manager will ensure effective delivery of security services, maintain client satisfaction, and lead our team of security personnel in alignment with company standards and regulatory requirements. This role acts as a critical link between our front-line security teams, clients, and corporate management to uphold service excellence and operational efficiency.

Requirements

• High school diploma required
• At least 2–3 years of supervisory or management experience in the security industry or a related field (law enforcement, military, or risk management).
• Valid British Columbia Security Worker License (or ability to obtain).
• A valid Class 5 driver’s license with clean driving record is required.
• Proficiency with MS Office (Word, Excel, Outlook) for reporting and scheduling.
• Excellent problem-solving and decision-making abilities, especially under pressure.
• Able to work flexible hours or on-call as needed for a 24/7 operation.

Nice To Haves

• Post-secondary education in business, security management, or a related field is an asset.
• A total of 5+ years of experience in security operations is preferred.
• First Aid/CPR certification and any security management credentials (e.g. Certified Protection Professional) are strong assets.
• Strong leadership and team coordination skills with the ability to mentor staff and manage performance.
• Excellent interpersonal and communication skills to effectively liaise with clients and employees.
• Familiarity with scheduling or security incident software is an advantage.

Responsibilities

• Oversee daily security operations including manned guarding, mobile patrols, and CCTV monitoring. Ensure all security services meet client contracts and Armour Security’s quality standards.
• Serve as the primary point of contact for key clients, addressing any concerns or service requests promptly. Maintain strong partnerships by understanding client needs and providing tailored security solutions.
• Lead, mentor, and schedule a team of security supervisors and guards. Ensure all staff are trained, equipped, and aware of site-specific procedures. Promote a work environment focused on safety, professionalism, and respect. Conduct regular performance evaluations and provide coaching or corrective action as needed.
• Ensure compliance with all security licensing requirements, company policies, and health and safety regulations. Implement and enforce standard operating procedures and emergency protocols. Participate in occupational health and safety committees or initiatives as required.
• Prepare operational reports (scheduling, incident reports, client feedback) and maintain accurate records of security activities. Assist in budgeting and resource allocation for the operations department. Respond to urgent incidents or operational issues after hours if necessary.
• Identify opportunities to improve service delivery and operational processes. Work with senior management to develop strategic plans for expanding services or enhancing efficiency. Support business development by identifying potential new contracts or community outreach opportunities.

Benefits

• Competitive Pay: Starting at $72000-$75000 annually, with opportunities for advancement.
• Group medical and dental benefits after 9 months of employment.
• Group gym membership benefits to support your health.
• Advance pay deposits available.
• Access to over 40 free in-house training courses to enhance your skills.
• Free uniform and necessary equipment provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED