Security Manager

The Line•Washington, DC

60d

About The Position

A Security Manager is responsible for maintaining the safety and security of hotel premises, guests, and employees. This individual will play a critical role in ensuring a secure environment while delivering exceptional service in alignment with company standards. The person having this position must possess good communication skills, be able to resolve conflict, and have a thorough understanding of hotel policies, procedures, and expectations. Because of the fluctuating demands of the company's operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Requirements

Must have 5 years' experience in security operations
Must have 2-3 years of management experience within security operations, hospitality preferred
High School graduate or equivalent required
Must possess an intermediate level of knowledge on Microsoft Suite
Strong ability to remain calm and positive in stressful situations
Have a working basic knowledge of employment-related federal and state laws
Strong organizational and time management skills in a fast-paced environment
Ability to make evaluative judgment calls and possess critical thinking skills
Demonstrate ability to proactively prioritize needs and daily activities
Outstanding communication and interpersonal skills.
Excellent reading, writing and oral proficiency in the English Language. Bilingual (English/Spanish) preferred
Excellent organizational, time management skills, attention to detail and interpersonal skills
Ability to obtain licenses or certificates with respect to security (CPR, Guard card, etc.)
Ability to walk, stand, and/or bend continuously to perform essential job functions
Ability to work flexible schedule including evenings, weekends and Holidays

Responsibilities

Foster effective communication and collaboration among colleagues and interdepartmental teams
Ensure guest satisfaction by delivering exceptional experiences aligned with company standards of excellence
Lead the recruitment, evaluation, and guidance of security personnel to uphold order and safety
Conduct comprehensive training sessions for new hires in compliance with corporate guidelines
Efficiently delegate tasks and manage staff schedules to optimize hotel operations
Monitor staff performance and provide constructive feedback to enhance team effectiveness
Vigilantly observe and identify any suspicious individuals on the premises
Perform regular walkthrough inspections to assess overall security
Promote and enforce adherence to safety protocols, including OSHA standards
Develop and implement safety incentive initiatives to encourage proactive safety practices
Chair the Safety Committee and oversee enforcement of safety programs
Formulate and communicate emergency procedures to key personnel
Conduct thorough investigations into incidents and meticulously document findings
Maintain detailed records of safety incidents
Coordinate safety and security-related programs, including training sessions
Compile and disseminate departmental reports, including correspondence related to property loss
Ensure timely distribution of pertinent information to staff members
Organize and lead departmental safety meetings to address concerns and implement improvements
Coordinate security inspections and oversee security personnel procedures
Collaborate with staff to manage special events within the hotel
Take ownership of resolving guest service issues promptly and effectively
Maintain heightened awareness of safety issues throughout the premises
Participate in scheduled departmental and administrative meetings