Manager, Security

Rockefeller Group

1d•$100,000 - $120,000

About The Position

Our people make all the difference in our success. We value innovation, teamwork and collaboration, and welcome passionate, results-oriented professionals to apply for our open positions. General Summary: Manages the 1221 and 1271 Avenue of Americas (AofA) security, elevator and life safety staff to promote a secure and safe environment for tenants, visitors, and employees. Responds to and coordinates the activity during emergencies to ensure safety protocols are followed. Performs the duties of the Fire and Life Safety Director. Summary of Key Duties and Responsibilities: Supervises and manages the security, elevator, and life safety staff at 1221 and 1271 AofA and resolves problems/situations Performs the duties of Fire and Life Safety Director by responding to fire alarms, testing the fire alarm system and performing fire drills as required by Local Law or Code. Conducts EAP/FSD training to tenants. Manages, rectifies and reports on status of and next steps for resolving fire department violations Schedules personnel and coordinates the tenant and building staff requests for security and elevator service Manages elevator operations Manages and coordinates the contracted personnel on site Performs and/or participates in Security Guard, CPR, Blood Borne Pathogen and all other required training Ensures that the work request system is maintained and that requests are responded to and addressed timely Plans and manages security/crowd control coverage for special events in conjunction with the Director. Interacts with and receives instructions from the Property Managers and ownership of 1221 and 1271 AofA Supervises the appearance and conduct of all related personnel Ensures that the surveillance, card access visitor badging systems are functioning as designed and assists Property Assistants with processing building ID backups Keeps RG management and ownership informed regarding current events and incidents Performs and maintains quality tenant relations establishing relationships with the tenants and ownership Performs inspection of public areas, locker rooms, flags, tenant register sheets, etc., making recommendations for loss prevention. Ensures photoluminescent strips are inspected and maintained as part of the inspection process Reviews, updates and completes the Time and Attendance System Manages investigations and security audits Maintains departmental budgets and variances to Property Managers/Director, Security Coordinates and oversees locksmith duties in 1221 and 1271 AofA Participates in building area inspections both during business and off-hour periods, making note of any cleaning deficiencies and taking appropriate remedial actions Assists Director, Security and other appropriate personnel in testing Life Safety Systems on a monthly basis, noting any deficiencies and taking appropriate follow-up actions when necessary Participates in special projects as requested Cross-trains in duties of Assistant Property Managers for back up and future advancement opportunities Prepares and maintains reports and records as required by RG Management and Ownership Interacts and communicates with Central Control Board operators to ensure information is logged as needed Performs other duties as assigned

Requirements

5 - 7 years of experience in private security, law enforcement or public safety
Excellent verbal communication skills
Ability to speak publicly and make announcements
Ability to develop and maintain an excellent rapport with customers and subordinates
Ability to resolve difficult issues to customers' satisfaction
Ability to think and act quickly and take control of emergency situations
Ability to prioritize work assignments
Ability to perform building inspections
Ability to calm and defuse crisis situations
Ability to meet all Security Guard Act requirements.
Regularly required to speak articulately and hear well; regularly required to sit and use hands to operate routine office equipment such as telephones, computers, etc.; frequently required to stand, stoop, bend, reach, climb stairs, and walk through crowded areas for prolonged periods of time; frequently required to travel to meetings and work sites in the Center; occasionally required to physically restrain a person while making an apprehension
Near vision ability required to read data in printed form and on computer screen, including spreadsheets and blueprints; distance and color vision ability required
Ability to work long, irregular hours, a varied schedule including weekends and holidays, and ability to return to work on an on-call basis
Possesses or obtains: Fire and Life Safety Director Certificate of Fitness
New York City Pistol License
New York State Armed Security Guard License

Responsibilities

Supervises and manages the security, elevator, and life safety staff at 1221 and 1271 AofA and resolves problems/situations
Performs the duties of Fire and Life Safety Director by responding to fire alarms, testing the fire alarm system and performing fire drills as required by Local Law or Code.
Conducts EAP/FSD training to tenants.
Manages, rectifies and reports on status of and next steps for resolving fire department violations
Schedules personnel and coordinates the tenant and building staff requests for security and elevator service
Manages elevator operations
Manages and coordinates the contracted personnel on site
Performs and/or participates in Security Guard, CPR, Blood Borne Pathogen and all other required training
Ensures that the work request system is maintained and that requests are responded to and addressed timely
Plans and manages security/crowd control coverage for special events in conjunction with the Director.
Interacts with and receives instructions from the Property Managers and ownership of 1221 and 1271 AofA
Supervises the appearance and conduct of all related personnel
Ensures that the surveillance, card access visitor badging systems are functioning as designed and assists Property Assistants with processing building ID backups
Keeps RG management and ownership informed regarding current events and incidents
Performs and maintains quality tenant relations establishing relationships with the tenants and ownership
Performs inspection of public areas, locker rooms, flags, tenant register sheets, etc., making recommendations for loss prevention.
Ensures photoluminescent strips are inspected and maintained as part of the inspection process
Reviews, updates and completes the Time and Attendance System
Manages investigations and security audits
Maintains departmental budgets and variances to Property Managers/Director, Security
Coordinates and oversees locksmith duties in 1221 and 1271 AofA
Participates in building area inspections both during business and off-hour periods, making note of any cleaning deficiencies and taking appropriate remedial actions
Assists Director, Security and other appropriate personnel in testing Life Safety Systems on a monthly basis, noting any deficiencies and taking appropriate follow-up actions when necessary
Participates in special projects as requested
Cross-trains in duties of Assistant Property Managers for back up and future advancement opportunities
Prepares and maintains reports and records as required by RG Management and Ownership
Interacts and communicates with Central Control Board operators to ensure information is logged as needed
Performs other duties as assigned