Security Manager, Aviation & Maritime

International SOS•Phoenix, AZ

9d•Onsite

About The Position

The Security Manager – Aviation & Maritime is the Phoenix-based people and operational manager for the Aviation & Maritime Security team. The role leads workforce oversight, quality assurance, operational governance, capability development, and consistent 24/7 service delivery across Phoenix-based coordinating security, information and analysis, aviation editorial, and intelligence and editorial supervision functions. The role is the key professional report and Phoenix interface to the Global Security Manager, Operations – Aviation & Maritime, based in Dubai. It translates global functional direction into local execution and aligns Phoenix operations with global priorities, standards, client commitments, and follow-the-sun requirements. The position works closely with the GRC Manager on local workforce, administrative, facility, technology, and operational matters, and collaborates with global security colleagues, particularly the Sydney and London Global Threat Monitoring teams. The role provides senior aviation and maritime security expertise for client engagements, escalations, briefings, consulting, training, exercises, sales support, service reviews, and product discussions. Domestic and international travel may be required, normally not exceeding approximately 10% of working time. Availability outside standard business hours and participation in on-call or escalation arrangements may be required to support a 24/7 operation.

Requirements

Advanced knowledge of aviation security, aviation operations, global security risk, crisis management, intelligence analysis, alerting, and client advisory services.
Demonstrated knowledge of 24/7 security operations, follow-the-sun service models, workforce planning, shift operations, escalation management, and business continuity.
Strong people-management capability, including objective setting, coaching, performance management, employee development, difficult conversations, and team culture.
Strong understanding of intelligence and editorial workflows, quality assurance, content-management systems, case management, and governance of client-facing security products.
Ability to translate global functional direction into practical local priorities, operating plans, controls, and measurable outcomes.
Advanced stakeholder-management skills across matrixed, multicultural, and geographically distributed teams.
Excellent written and verbal communication, briefing, facilitation, negotiation, and client-engagement skills.
Strong digital literacy, including AI, Microsoft 365, reporting tools, case-management systems, content-management systems, and collaboration platforms.
Typically 8 or more years of relevant experience in aviation security, aviation operations, intelligence, risk management, crisis management, corporate security, military, law enforcement, government, or a comparable operational environment.
Demonstrated people-management experience in a 24/7, shift-based, security, intelligence, assistance, or other time-sensitive operational environment.
Experience managing multidisciplinary teams that produce assessments, alerts, intelligence, editorial content, operational advice, case coordination, or client-facing security services.
Experience working across regions and time zones in a matrixed international organization, including coordination with remote functional leadership.
Experience managing service quality, client escalations, complaints, corrective actions, operational metrics, and continuous-improvement initiatives.
Experience supporting crisis or incident management and senior stakeholder decision-making.
Bachelor’s degree in aviation, security studies, intelligence studies, international relations, risk management, emergency management, business, or a related discipline, or equivalent relevant professional experience.
Must be legally authorized to work in the United States.
Ability to maintain the confidentiality, professional standards, and system-access requirements associated with the role.
Ability to work effectively as part of a global, multicultural, and cross-functional team.
Fluent written and spoken English.
Must possess, or be able to obtain, a valid passport.
Ability to participate in an on-call or escalation arrangement and deploy domestically or internationally at short notice when designated.

Nice To Haves

Maritime security knowledge.
Client-facing, consulting, training, exercise, product, or commercial-support experience.
Formal leadership or management training.
Relevant aviation security, intelligence, crisis management, safety, risk, quality, or project-management certifications.
Additional languages relevant to global operations.

Responsibilities

Provide direct line management and day-to-day leadership for the Phoenix-based Aviation & Maritime Security team, including objectives, conduct, engagement, performance, development, and operational readiness.
Oversee the Phoenix-based Coordinating Security Specialists, Security Specialists – Information & Analysis, Aviation Security Editors, and Aviation Security Intelligence & Editorial Supervisor.
Lead workforce planning, recruitment support, onboarding, role certification, coaching, mentoring, succession planning, performance management, and professional development.
Ensure clear accountability between formal people management and technical, analytical, editorial, and workflow leadership delegated to the Aviation Security Intelligence & Editorial Supervisor and other senior specialists.
Oversee high-quality 24/7 delivery of aviation and maritime security assessment, advice, assistance, monitoring, alerting, intelligence, editorial, case-coordination, and client-support activities.
Coordinate with the GRC Manager to ensure rosters, workload allocation, shift handovers, on-call coverage, leave planning, surge arrangements, and business-continuity measures support operational and client requirements.
Act as the senior Phoenix escalation point for significant incidents, complex client requests, service concerns, quality issues, staffing constraints, and operational disruptions.
Serve as the key professional report and primary Phoenix interface to the Global Security Manager, Operations – Aviation & Maritime, maintaining a regular operating cadence for priorities, risks, decisions, performance, resourcing, and escalation.
Implement global Aviation & Maritime functional direction in Phoenix and provide local insight to inform global standards, strategy, workforce planning, service development, and risk decisions.
Coordinate with the Sydney and London Global Threat Monitoring teams and other International SOS security teams to support follow-the-sun coverage, alerting continuity, shared situational awareness, handovers, escalation, and consistent client outcomes.
Partner with the GRC Manager to align functional security requirements with Phoenix administrative, workforce, facilities, technology, scheduling, safety, and assistance-centre needs.
Oversee quality assurance, client complaint review, root-cause analysis, corrective actions, lessons learned, and continuous improvement across Phoenix security outputs.
Ensure procedures, work instructions, quick-reference guides, training materials, and knowledge resources are current, controlled, accessible, and consistently applied.
Monitor service metrics, quality trends, case activity, alerting performance, client feedback, staffing capacity, and corrective actions; escalate material risks and implement improvements.
Provide senior aviation and maritime security expertise during client engagements, escalations, briefings, consulting, training, exercises, sales support, service reviews, and product discussions as required.
Participate in or support crisis management, incident management, operational surge activity, and post-event reviews when activated or designated.
Promote a safe, accountable, resilient, and client-oriented workplace and ensure compliance with applicable policies, procedures, and occupational health and safety requirements.