Security Manager

Highgate Hotels • Lahaina, HI

5d • Onsite

About The Position

The Security Manager is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company.

Requirements

• At least 2 years of progressive experience in a hotel or a related field.
• Supervisory experience preferred.
• Must be proficient in computer programs including MS Office/Word/Excel, Company approved spreadsheets and word processing.
• Must have a valid driver’s license from the applicable state.
• Must possess and maintain a valid State of Hawaii Security Guard Registration ("Hawaii Guard Card") throughout employment.

Responsibilities

• Motivate, coach, counsel and discipline all Security personnel according to Highgate Hotel’s SOP's.
• Review Activity Reports of all security shifts daily.
• Review incident reports and ensure that they are written in a clear and concise manner.
• Efficiently relay all information involved in emergency situations to designated management.
• Assist outside agencies with all communication needs.
• Assist in supervising and reviewing investigations.
• Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.
• Be an active member of the Safety Committee.
• Monitor and assist with procedures for Lost and Found items.
• Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
• Know Innkeeper’s Laws and ensure the hotel’s compliance.
• Know and ensure compliance with the Loss Prevention SOP’s.
• Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures.
• Maintain the Emergency response Kit.
• Assist the Human Resources Department with conducting quarterly locker room audits.
• Assist in preparing and conducting all Security interviews and follow hiring procedures according to Highgate Hotel’s SOP's.
• Develop employee morale and ensure training of Security personnel.
• Review Security staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure implementation of all Highgate Hotel’s policies and house rules.
• Understand hospitality terms.
• Ensure sign off of all Service Standards by Position for Security staff.
• Must carry a cell phone and/or radio at all times.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the department.
• Establish and maintain key control system.
• Maintain required pars of all Security office and stationary supplies.
• Perform guest and employee escorts as required.
• Conduct bag and package inspections.
• Conduct daily key audits and follow up on any discrepancies.
• Assist with guest requests and guestroom entries while maintaining proper security and guest privacy.
• Review Security log book and Guest Request log on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Monitor and ensure the use of the employee entrance.

Benefits

• Medical insurance
• dental insurance
• vision insurance
• life insurance
• short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed