Security - Loss Prevention Supervisor

Omni Hotels & Resorts•Providence, RI

1d•Onsite

About The Position

The Omni Providence is a landmark hotel in Rhode Island, located in the exciting city of Providence. It is attached to the Rhode Island Convention Center, Amica Mutual Pavilion, and the Providence Place Mall, placing guests within walking distance of the city's attractions. The hotel prides itself on its associates, fostering a culture that encourages professional development and growth in a fun environment. They strongly encourage internal promotions, resulting in a staff with a solid hospitality foundation. The diverse staff contributes to a fantastic atmosphere for personal and professional development. While offering a complete benefit package for full-time associates, all associates benefit from the opportunity provided.

Requirements

High school education plus schooling in law enforcement, loss prevention, or related major.
Two or more years of related experience.
Ability to effectively and efficiently supervise staff, daily operations, and resolve operational problems in compliance with policies and procedures.
Ability to appropriately interview, hire, schedule, motivate, train, monitor, and address staff performance.
Ability to understand and comply with safety and security policies, procedures, and regulations.
Ability to understand and obtain alcohol awareness and first aid certification.
Ability to remain calm, take proper steps, and direct others in an emergency.
Ability to ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices, and regulations.
Ability to timely compile facts/figures, identify and investigate issues, and resolve basic matters.
Attention to details, good organizational skills, and efficient time management.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone, and other office equipment.
Consistent professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
Ability to satisfy the legal requirements for employment within the jurisdiction.

Nice To Haves

Alcohol awareness and first aid certification.
Familiarity with hospitality industry practices.

Responsibilities

Supervise the Security staff, ensuring new associates are equipped with the necessary knowledge and skills.
Evaluate staff job performance and provide coaching and counseling.
Clearly communicate performance standards and the staff's role in individual and team success.
Ensure all required training occurs, including orientation, safety, fire, alcohol awareness, food handling, and blood-borne pathogen training.
Ensure staff compliance with internal controls, policies, procedures, standards, and regulations.
Insist on a work environment free from harassment.
Supervise and patrol all areas of the hotel, including grounds and parking lots.
Note, search, handle, and report on unusual circumstances, safety violations, car or property theft, accidents, and injuries.
Know, perform, and train security staff in safety, security, and emergency procedures.
Maintain constant emergency readiness and respond immediately to all emergency alarms and calls for help.
Determine the course of action in emergencies, notify appropriate management and authorities, and perform basic first aid as needed.
Enforce the hotel's “No Solicitation Policy” if necessary.
Escort suspicious or undesirable persons off property if necessary.
Escort individuals to and from vehicles as needed.
Witness cash handling if necessary.
Conduct investigations of security incidents.
Complete security forms documenting guest and employee property and/or personal injury incidents.
Write concise, daily security reports including any incidents of theft, accidents, injuries, and safety matters.
Turn in hotel keys and other security equipment at the end of the shift.
Be on time and at work when scheduled, and in proper uniform.
Attend department meetings as scheduled.
Maintain a consistent professional and positive attitude and actions when communicating with guests and associates.
Report all incidents of guest dissatisfaction or other matters of significance to management for corrective action.
Comply with policies and procedures.
Practice safe work habits and comply with sanitary, safety, security, and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents, or injuries when assigned.
Check with the manager before leaving the work area for any reason.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Perform any other duties/tasks as requested by management.