Security Lobby

Harvard•Manhattan, NY

19h•Onsite

About The Position

Harvard Protection Services is seeking Customer Service Officers to support our goal of providing best-in-class security and life safety services. As a Customer Care professional, you will be responsible for providing professional customer-focused security and life safety services for the people and the property you protect, as well as for our employees. This role involves maintaining a professional demeanor, monitoring the environment for suspicious activity, and assisting customers, employees, visitors, and guests in a supportive manner.

Requirements

State or municipality mandated security officer licenses
Minimum High School Diploma, GED or the equivalent
Must have reliable means of communication and transportation
Must have a security guard license or be able to obtain one within an acceptable period
Strong interpersonal communication skills and friendly, professional demeanor
Neat and professional appearance
Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
Write routine correspondence, to include log entries and incident reporting

Nice To Haves

Previous contract security, law enforcement, military, customer service experience helpful

Responsibilities

Maintain a professional demeanor while aiding customers, employees, visitors, and guests
Maintain a visible presence in the facility / building assigned
Monitor the environment, with the ability to detect suspicious and unsafe activity
Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
Greet customers, visitors, staff, tenants, guests in a professional manner always
Answer questions and assist guests and employees in a customer focused, supportive manner
Answer all phones in a professional manner
Permit authorized persons to enter property and monitor entrances and exits
Know the facility / building policies and procedures, and enforce them within the required limits
Perform required patrols of designated areas on foot or in vehicle
Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
Follow established emergency action planning and procedures
Monitor alarms and systems, as required
Prepare reports on accidents, incidents, and suspicious activities, as directed