Security Lead

Chinook Winds Casino Resort•Lincoln City, OR

11h•$24 - $34•Onsite

About The Position

The Security Lead is responsible for assisting the on-duty Security Supervisor as directed and is required to fill in as needed for the Shift Supervisor. As a Lead, you are also required to train new personnel and ensure they meet departmental standards for a Security Officer. This role manages aspects of daily operations as directed by the Security Supervisor, maintains effective communication within the team, and attends meetings and training sessions when required. The position may involve removing and reinstalling cash boxes, and providing enforcement of Chinook Winds policies, NIGC, Tribal Internal Controls, State Compact, and Minimum Internal Controls. The Security Lead identifies and reports issues regarding the integrity of operations in relation to any and all departments within Chinook Winds to the Security Shift Supervisor and other members of the management team as appropriate. They also provide input or recommendations for improving work procedures and worker performance to the Security Shift Supervisor to increase service quality, efficiency, and enhance job safety. When filling in for the Shift Supervisor, the Lead will review investigations and reports submitted by staff members, ensuring accuracy and completeness prior to distribution to Management. The role also identifies and reports any irregular, unsafe or hazardous conditions. Primarily a floor Officer role, filling in as a supervisor as necessary, the Security Lead stays current on all other department P&P’s including any changes or amendments. They are a strong supporter of CWCR’s Customer Service standards and Core Values, and develop and maintain a teamwork environment. The Security Lead works with members of the Leadership Team in identifying training opportunities, investigates complaints/concerns from guests/employees, analyzes various situations and resolves them ensuring compliance with Chinook Winds policies and procedures. When filling in as a Shift Supervisor, communicates directly with various law enforcement agencies and members of management from various departments on behalf of the security department. The role resolves customer complaints as needed, provides mentoring and guidance to new hires, and provides detailed instruction and ensures understanding of departmental policies and procedures, all Security Department related functions. Maintains effective communication with both the trainee and members of the Leadership Team, maintains documentation in accordance with departmental standards on the progress of the trainee, and emphasizes and instills Company Core Values with each trainee. All other duties as assigned by the Shift Supervisor or Security Director.

Requirements

Must be 21 or older.
Accountability – Ability to accept responsibility and account for his/her actions.
Autonomy – Ability to work independently with minimal supervision.
Adaptability – Ability to adapt to change in the workplace.
Communication Skills – Ability to communicate effectively with others verbally and in writing in a productive manner.
Decision Making – Ability to make critical decisions while following company procedures.
Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace.
Organized – Possessing the trait of being organized for following a systematic method of performing a task.
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
Tactful – Ability to show consideration for and maintain good relations with others.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
High School Diploma or GED.
One year of Chinook Winds Security experience.
Microsoft Office Word and Excel intermediate required.
Valid Oregon Driver’s license.
Siletz Tribal Gaming License.
CPR Certified.
Knowledge of job specific information.
Must be flexible with schedule.
Demonstrated ability in conducting confidential investigations of sensitive materials and matters.
Flexibility to handle changing priorities, schedules, and possess excellent time management skills.
Must possess an advanced knowledge of Security Department Policies and other regulations pertaining to the Security Department.
Stand Constantly
Walk Constantly
Sit Occasionally
Handling/Fingering Constantly
Reach Outward Frequently
Reach Above Shoulder Frequently
Climb Occasionally
Crawl Occasionally
Squat or Kneel Occasionally
Bend Frequently
Lift/Carry 10 lbs or less Constantly
Lift/Carry 1-20 lbs Frequently
Lift/Carry 21-50 lbs Occasionally
Lift/Carry 51-100 lbs Occasionally
Lift/Carry Over 100 lbs Occasionally
Push/Pull 12 lbs or less Constantly
Push/Pull 13-25 lbs Frequently
Push/Pull 26-40 lbs Frequently
Push/Pull 41-100 lbs Frequently
Push/Pull Over 100 lbs Occasionally
Vision: Near and Far.
Sense of Sound.
Sense of Smell.

Nice To Haves

Associates or higher preferred.
Basic outlook experience preferred.

Responsibilities

Assisting the on-duty Security Supervisor as directed.
Filling in as needed for the Shift Supervisor.
Training new personnel and ensuring they meet departmental standards for a Security Officer.
Managing aspects of daily operations as directed by the Security Supervisor.
Maintaining effective communication within the team.
Attending meetings and training sessions when required.
Removing and reinstalling cash boxes (may be required).
Providing enforcement to Chinook Winds policies, NIGC, Tribal Internal Controls, State Compact, and Minimum Internal Controls.
Identifying and reporting issues regarding the integrity of operations in relation to any and all departments within Chinook Winds to the Security Shift Supervisor and other members of the management team as appropriate.
Providing input or recommendations for improving work procedures and worker performance to the Security Shift Supervisor to increase service quality, efficiency, and enhance job safety.
Reviewing investigations and reports submitted by staff members, ensuring accuracy and completeness prior to distribution to Management (when filling in for Shift Supervisor).
Identifying and reporting any irregular, unsafe or hazardous conditions.
Primarily floor Officer role, filling in as a supervisor as necessary.
Staying current on all other department P&P’s including any changes or amendments.
Supporting CWCR’s Customer Service standards and Core Values.
Developing and maintaining a teamwork environment.
Working with members of the Leadership Team in identifying training opportunities.
Investigating complaints/concerns from guests/employees.
Analyzing various situations and resolving them ensuring compliance with Chinook Winds policies and procedures.
Communicating directly with various law enforcement agencies and members of management from various departments on behalf of the security department (when filling in as Shift Supervisor).
Resolving customer complaints as needed.
Providing mentoring and guidance to new hires.
Providing detailed instruction and ensuring understanding of departmental policies and procedures.
Providing detailed instruction and ensuring understanding of all Security Department related functions.
Maintaining effective communication with both the trainee and members of the Leadership Team.
Maintaining documentation in accordance with departmental standards on the progress of the trainee.
Emphasizing and instilling Company Core Values with each trainee.
Performing all other duties as assigned by the Shift Supervisor or Security Director.