Security II Lead

San Antonio Spurs Sports & Entertainment•San Antonio, TX

19h•Onsite

About The Position

The Security Lead II plays a vital role in maintaining a safe, secure, and professional environment at the Frost Bank Center and all surrounding SS&E properties. This individual ensures compliance with all established security policies and procedures while providing direct supervision, training, and leadership to a team of security officers. The Security Lead II is responsible for controlling access to restricted areas, responding to alarms and emergency situations, and maintaining vigilance in identifying and mitigating potential safety or security risks. This role also supports event readiness, facilitates credential management, and ensures that all operations are conducted in alignment with SS&E’s commitment to safety, integrity, professionalism, and exceptional guest experience. This position serves as the primary on-site security contact during assigned shifts and exercises independent judgment to make timely operational and emergency decisions in the absence of senior leadership.

Requirements

High school diploma or equivalent required
Minimum 3+ years of experience in security, law enforcement, military, or related protective services field.
Minimum 2+ years of supervisory or leadership experience.
Must possess or be able to obtain and maintain a Texas State Security License.
Knowledge of security principles, practices, and technologies including CCTV, alarms, and access control systems.
Proficiency in Microsoft Office Suite, incident reporting software, and digital security systems.
Excellent written and verbal communication skills.
Ability to work flexible hours, including evenings, weekends, overnights, and holidays as required.
Valid Texas driver’s license with an acceptable driving record preferred.

Nice To Haves

Some college coursework preferred.

Responsibilities

Directly supervise and lead a team of full-time and part-time security officers, including coaching, training, development, performance evaluations, delegation of duties, and scheduling.
Monitor and control access to restricted and secured areas.
Operate and oversee alarm systems, surveillance cameras, and other security technologies.
Conduct regular interior and exterior patrols of SS&E properties.
Respond promptly and effectively to alarms, incidents, and emergencies.
Support the Security Manager in ensuring facility readiness for events and daily operations.
Coordinate with internal departments and external agencies to implement emergency and life-safety procedures.
Ensure adherence to all SS&E, NBA, and local public safety standards.
Identify and report safety or security hazards, assist in risk assessments, and recommend corrective actions.
Prepare accurate and detailed reports, including incident, accident, and daily activity logs.
Maintain chain of custody for evidence and ensure reports comply with confidentiality and regulatory standards.
Communicate professionally and effectively with guests, employees, vendors, and public safety officials.
Collaborate with Event Operations, Guest Services, and other departments to plan and execute security measures for all events.
Provide ongoing leadership, mentoring, and direction to security officers.
Evaluate staff performance, provide ongoing feedback, and identify professional development opportunities.
Oversee the credentialing process for SS&E employees, contractors, vendors, and guests.
Maintain accurate logs and secure storage for lost and found items.
Utilize and troubleshoot security-related technologies, including access control, CCTV, alarm, and visitor management systems.
Participate in and lead periodic training sessions related to emergency procedures, safety compliance, and customer service expectations for the security team.
Document new hire training via the Daily Observation Reports (DORs).
Other duties as assigned.