Security Intern

Trump International Hotel and Tower Chicago • Chicago, IL

5d

About The Position

Maintain a safe and secure environment for guests, visitors, and team members. Providing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

Average
Percent of
Time

50%
Patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.

25%
Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems,
coordinating expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.

15% Observe monitors for any unusual activity and in the case of suspicious behavior report directly via radio to the supervisor on duty; report any alarms similarly.

5% Answer security telephone and safety hotline calls and respond in a timely manner based on priority.

5% Administer CPR and First Aid.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Provide accurate information to inquirers for directions and hours of
operations.

•
Receive, record and secure found property. Research and respond to guests' inquiries for lost property.

• Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.

• Escort guests and employees as required to parking lots.

• Other duties as assigned by Supervisor.

OTHER DUTIES

Assimilate into Trump Hotels culture through understanding, supporting and participating in all elements of our Service Culture. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Trump Hotels from time to time, is essential to the successful performance of this position.

Requirements

• Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to follow written and or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.
• High School Diploma or equivalent required
• CPR Certification

Nice To Haves

• Bachelor’s degree in Hotel Management, Criminal Justice or Business Administration is preferred.
• Prior law enforcement, security or military experience.

Responsibilities

• Patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinating expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• Observe monitors for any unusual activity and in the case of suspicious behavior report directly via radio to the supervisor on duty; report any alarms similarly.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Administer CPR and First Aid.
• Provide accurate information to inquirers for directions and hours of operations.
• Receive, record and secure found property.
• Research and respond to guests' inquiries for lost property.
• Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.
• Escort guests and employees as required to parking lots.
• Other duties as assigned by Supervisor.

Benefits

• At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Non-Full Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d917a9d1-d2e8-48a9-bb0b-cdf2e4f0d03c&ccId=19000101_000001&type=JS&lang=en_US&selectedMenuKey=CareerCenter].

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED