Alarm Installer (Omaha)
About The Position
We're seeking mechanically inclined individuals with a strong customer-service mindset to join our team as Security Installation Technicians. This is an excellent opportunity for candidates coming from skilled trades or hands-on technical backgrounds who are eager to learn and build a career in the security industry. Experience with cabling, wiring, residential installations, low-voltage systems, or customer-facing field service work is highly valued. Candidates with backgrounds such as Best Buy Geek Squad, cable installation, electrical work, telecommunications, or other skilled trades are encouraged to apply.
Requirements
- Mechanically inclined
- Strong customer-service mindset
- CAT5/CAT6 cabling and wiring
- Low-voltage systems experience
- Electrical wiring knowledge
- CCTV or security system familiarity
- Use of hand and power tools
- Mechanical aptitude
- Electronics troubleshooting
- Field service or installation experience
- Excellent communication and interpersonal skills
- Strong customer-service orientation
- Reliable and dependable work ethic
- Adaptable and solution-focused mindset
- Ability to think quickly and solve problems independently
- Strong attention to detail
- Ability to build customer confidence and trust
Nice To Haves
- Experience with cabling, wiring, residential installations, low-voltage systems, or customer-facing field service work
- Backgrounds such as Best Buy Geek Squad, cable installation, electrical work, telecommunications, or other skilled trades
- Residential cable or internet installation
- Security system installation
- Low-voltage wiring
- Electrical helper or apprentice roles
- Telecom field technician work
- Home automation installations
- Best Buy Geek Squad or similar technical support positions
- Other skilled trade professions
Responsibilities
- Install, troubleshoot, repair, program, and maintain burglar alarm systems, CCTV systems (IP and Analog), DVR equipment, and access control systems.
- Upgrade and convert existing security systems to newer technologies.
- Install and service window sensors, door contacts, smoke detectors, and related devices.
- Diagnose and resolve signal or connectivity issues to ensure proper system functionality.
- Test, verify, and document equipment performance and signal communication.
- Provide hands-on service and support directly at customer locations.
- Educate customers on system operation, mobile connectivity, and equipment features.
- Answer customer questions and identify any additional equipment or service needs.
- Complete all required job documentation and customer paperwork.
- Accurately account for and cost all parts used during installations and service calls.
- Maintain organized and accurate vehicle inventory of company products and equipment.
- Deliver exceptional customer service on every interaction.
- Meet installation quality standards and performance goals, including minimizing return visits and service callbacks.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
