Security Infrastructure Engineer

ADRM•Woburn, MA

2h•$80,000 - $130,000•Hybrid

About The Position

This is not a break-fix role. As a Security Infrastructure Engineer at ADRM, you will be embedded as a trusted technical expert for our clients - owning the health, performance, and continuous improvement of enterprise physical security systems across some of the most demanding environments in the country. You will partner daily with client stakeholders, IT teams, and systems integrators to ensure security infrastructure operates at its highest potential. You bring technical depth and a client-first mindset.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Criminal Justice, Emergency Management, related field, or equivalent professional experience preferred
3+ years of hands-on experience managing enterprise physical security systems, including Access Control and Video Management Systems
Certification(s) in C-CURE, Genetec, Milestone, Axis, or other leading access control and video management platforms
Experience with physical security system implementations and commissioning
Strong familiarity with visitor management and intrusion detection platforms
Strong working knowledge of Windows OS, Active Directory, networking fundamentals, firewalls, and virtual machine environments
Experience with Office 365 and enterprise IT environments
Demonstrated ability to manage multiple client priorities, service tickets, and deadlines with precision and calm
Excellent written and verbal communication skills - you can translate technical complexity for non-technical stakeholders
Ability to work independently and as part of a collaborative, distributed team
Ability to walk long distances during site visits and commissioning

Responsibilities

Own the daily management, monitoring, and optimization of Access Control and Video Management Systems (VMS) across client environments
Manage service tickets end-to-end, from intake through resolution and quality inspection with a relentless focus on client satisfaction
Prepare and deliver clear, actionable reports on system health and performance trends for client leadership
Collaborate with ADRM teams, client IT departments, end users, and systems integrators to drive successful implementations and upgrades
Proactively identify risks and improvement opportunities across client security platforms before they become problems
Represent ADRM in client meetings and calls with technical credibility and strong professional communication
Support project management activities during system deployments and technology transitions
Participate in client on-call rotation as needed to ensure continuity of service
Travel to client sites as needed to support implementations, system commissioning, and relationship-building
Partner with peers and leadership to maintain client priority lists and track critical path items