Security Infrastructure Engineer

ADRM • Woburn, MA

4d • $80,000 - $130,000

About The Position

ADRM is seeking a Security Infrastructure Engineer to serve as a trusted technical expert for clients, owning the health, performance, and continuous improvement of enterprise physical security systems in demanding environments. The engineer works with client security teams, facilities, IT departments, and systems integrators to keep access control, video surveillance, intrusion detection, and visitor management systems operating effectively.

The role includes administering and optimizing enterprise access control and video management platforms, configuring system data and devices, troubleshooting security hardware, managing service tickets, reporting on system health, and identifying risks and opportunities for improvement. The engineer also supports implementations, upgrades, deployments, commissioning, and technology transitions; represents ADRM in client communications; participates in an on-call rotation as needed; and travels to client sites as needed.

Requirements

• At least 3 years of hands-on experience administering enterprise physical security systems, specifically access control and video management systems, in a corporate, campus, critical infrastructure, or systems integrator environment.
• Experience with physical security system implementations and commissioning, including working from floor plans, door/device schedules, and as-built drawings.
• Working familiarity with visitor management and intrusion detection platforms.
• Working knowledge of supporting IT, including Windows Server, Active Directory integration, IP networking and VLANs, PoE, and virtual machines hosting access control and video management servers.
• Ability to manage multiple client priorities, service tickets, and deadlines with precision and calm.
• Excellent written and verbal communication skills, including the ability to explain technical complexity to non-technical stakeholders.
• Ability to work independently and as part of a collaborative, distributed team.
• Ability to walk long distances during site visits and commissioning.

Nice To Haves

• Bachelor’s degree in Criminal Justice, Emergency Management, Computer Science, Information Technology, or a related field; equivalent hands-on experience is valued equally.
• Manufacturer certification(s) in C-CURE, Lenel OnGuard, Genetec, Milestone, Axis, AMAG, Avigilon, or other leading access control and video management platforms.
• ASIS PSP certification.

Responsibilities

• Administer, monitor, and optimize enterprise access control systems and video management systems across client environments.
• Configure and maintain cardholder databases, access levels, schedules, doors, readers, alarms, and camera settings, including field of view, recording, and retention.
• Troubleshoot physical security hardware, including door controllers and panels, card readers, locks and door hardware, cameras, NVRs, recording servers, and intrusion panels; coordinate field repairs with integrators.
• Manage physical security service tickets from intake through resolution and quality inspection, focusing on client satisfaction.
• Prepare and deliver actionable reports on system health and performance trends for client leadership.
• Collaborate with ADRM teams, client IT departments, end users, and systems integrators on implementations and upgrades.
• Identify risks and improvement opportunities across client security platforms proactively.
• Represent ADRM in client meetings and calls with technical credibility and professional communication.
• Support project management activities during system deployments and technology transitions.
• Participate in client on-call rotation as needed to ensure continuity of service.
• Travel to client sites as needed for implementations, system commissioning, and relationship-building.
• Work with peers and leadership to maintain client priority lists and track critical path items.

Benefits

• ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents.
• Robust 401(k) plan with a generous company match and profit sharing.
• Opportunity to grow, with the company promoting from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level