Security Incident Responder
About The Position
Our Managed Cloud Operations team strives to be the most trusted managed services partner for our customers. We ensure the availability and reliability of customer applications through continuous monitoring, swift triage, and team coordination. Our work directly safeguards the performance of critical online services, preventing issues before they affect end users. Respond to customer events in real time. As a Services Incident Responder, you will serve as the frontline defense for our customer operations. You will monitor environments, assess live alerts, perform initial triage, and route critical events to engineering teams. Your rapid response directly minimizes customer downtime, protecting the digital experiences millions of people rely on daily.
Requirements
- 2yrs experience and a Bachelor's degree in IT, CS, Cybersecurity, Networking, or equivalent practical experience.
- Core understanding of networking concepts (TCP/IP, DNS, HTTP/HTTPS, TLS/SSL) and internet application flow.
- Demonstrate the ability to interpret monitoring dashboards, system logs, and operational alerts to perform rapid initial triage.
- Have excellent verbal and written communication skills to articulate technical updates clearly during active, customer-impacting incidents.
- Have proven capacity to remain calm, focused, and decisive when handling urgent operational issues.
- High attention to detail, adherence to established playbooks, and a strong drive to learn emerging cloud and monitoring technologies.
Responsibilities
- Tracking customer environments and internal platforms via centralized alerting systems to catch issues early.
- Performing immediate triage on customer-impacting events using established operational procedures and playbooks.
- Assessing real-time customer impact and rapidly mobilizing the correct internal engineering teams.
- Creating, updating, and routing priority incident tickets to accelerate issue resolution.
- Delivering timely, accurate status updates during active incidents to keep stakeholders and customers informed.
- Partnering with global operations and engineering groups to resolve customer-facing incidents efficiently.
Benefits
- healthcare
- 401K savings plan
- company holidays
- vacation (in the form of PTO)
- sick time
- family friendly benefits including parental leave
- employee assistance program including a focus on mental and financial wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
