Licensed Security Guard
About The Position
Pleasant Prairie Premium Outlets is seeking a reliable and flexible Security Officer to serve in a Flex / On-Call role. This position is responsible for assisting with coverage across all shifts, including mornings, afternoons, nights, weekends, and holidays, as needed to support daily operations and reduce overtime requirements. The Flex Officer plays an important role in maintaining a safe, welcoming, and professional environment for shoppers, tenants, and staff. This position requires someone who can adapt quickly to changing schedules, fill open shifts on short notice, and support multiple security functions throughout the property.
Requirements
- High school diploma or equivalent.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong communication and report writing skills.
- Ability to remain calm and professional during stressful situations.
- Must be able to stand, walk, and patrol for extended periods of time.
- Valid driver’s license with a clean driving record (if operating a patrol vehicle).
- Ability to pass background check and drug screening (if required by employer policy).
Nice To Haves
- Previous security, law enforcement, military, or customer service experience preferred.
- Previous shopping center or retail security experience.
- Experience with incident reporting systems and radio communication.
- CPR / AED / First Aid certification (or willingness to obtain).
Responsibilities
- Provide uniformed security presence throughout the property.
- Conduct routine patrols of the shopping center, including parking lots, common areas, and tenant corridors.
- Respond to security incidents, medical calls, and customer service requests.
- Assist with traffic control, lost children reports, and guest assistance when needed.
- Complete incident reports and daily activity logs accurately and professionally.
- Support opening and closing procedures when assigned.
- Assist with crowd management during peak shopping periods, events, or holidays.
- Maintain communication with site supervisors and management regarding incidents or operational concerns.
- Operate security equipment including radios, patrol vehicles, and reporting systems.
- Provide excellent customer service while maintaining security awareness.
- Be available for on-call scheduling to cover open shifts due to vacations, call-offs, or staffing shortages.
- Work multiple shift types, including morning, afternoon/evening, and overnight shifts.
- Maintain schedule flexibility with short notice availability.
- Assist in reducing overtime by filling uncovered shifts when possible.
- Be capable of working multiple roles within the security operation.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
