Security Guard (Ojo Caliente)

Ojo Spa Resorts • Ojo Caliente, NM

23d • Onsite

About The Position

Ojo Caliente Mineral Springs Resort & Spa is seeking a Security Guard to join their team. This role is vital in protecting the property, guests, and employees while maintaining the resort's warm and caring atmosphere. The Security Guard will be responsible for patrolling resort grounds, monitoring surveillance systems, responding to incidents, assisting guests and employees, and supporting safety protocols.

Requirements

• High School diploma or GED required.
• Previous experience in security, law enforcement, or a related field is preferred.
• CPR/AED certification Required (or willing to obtain upon hire).
• Strong observational and problem-solving skills.
• High level of integrity, professionalism, and ethical judgment in handling sensitive situations.
• Ability to remain fair, respectful, and impartial in all interactions.
• Ability to handle high-pressure situations calmly and efficiently.
• Ability to maintain confidentiality and exercise discretion with sensitive information.
• Strong communication skills and customer service orientation.
• Must be proficient in basic computer use.
• Physical ability to patrol large areas and respond quickly to incidents.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Physical Requirements: Ability to stand for extended periods, sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 50 lbs.
• Ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.
• Comfortable outdoors performing physical activities.
• Able to navigate uneven ground, diverse terrain, multiple stairs.
• Prepared to work in unpredictable weather conditions.

Responsibilities

• Prepare daily shift reports and maintain an activity log.
• Write detailed incident reports and document security breaches or unusual activities.
• Assist with scheduling and shift briefings.
• Conduct property patrols, including Adobe, Inn, Scotts, Casa Blanca, Farm Gates, Farm Sheds, RV Park, employee and guest parking, Round Barn, Yurts, and other areas as required.
• Patrol OSR departmental areas such as landscaping, accounting, maintenance, administration, etc. as required.
• Monitor security cameras and incoming/outgoing vehicle traffic.
• Patrol bridge entrances and secure gates and doors.
• Respond promptly to security calls, including noise complaints, unruly guests/employees, and medical/fire/EMS situations.
• Maintain fire readiness and monitor for fire hazards.
• Provide security escorts for accounting personnel and employees.
• Assist guests and employees with lockouts, flat tires, and jump-starts.
• Assist guests with blankets, pillows, firewood, lost items on trails, directions, campground assistance, and general inquiries.
• Ensure guests checking out leave on time.
• Walk employees to the parking lot when needed.
• Conduct lighting inspections and report safety hazards.
• Secure and patrol the spa and pools after closing, including locking spa gates and covering pools.
• Assist with snow removal (shoveling walkways, applying salt).
• Charge golf carts and turn on yurt heaters and spa pumps as required.
• Train new hires on security protocols.
• Handle package deliveries and unload project deliveries.
• Monitor phone and radio communications.
• Assist departments with camera searches and front desk closing.
• Perform general tasks such as making breakroom coffee and collecting mail when the administrator is out.

Benefits

• Medical, Dental, Vision
• generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP)
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches
• Above and Beyond Awards - Ojo Bucks for eligible employees
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails
• Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
• Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED