Security Guard (Langley, BC)

Kandor•Langley, BC

10d•Onsite

About The Position

The Security Guard is responsible for maintaining compliance with property standards, rules, and regulations, utilizing tact and diplomacy while on duty. Key responsibilities include responding to medical emergencies, providing First Aid, CPR, or AED support, and enforcing access control procedures. The role requires a solid understanding of emergency and standard operating procedures, dealing with trespassers safely, and maintaining detailed records through memo books and incident reports. The Security Guard will conduct periodic foot patrols, investigate incidents, draft reports, ensure the peace, safety, and security of all patrons and clients, monitor CCTV systems, de-escalate crisis situations, and assist emergency and law enforcement personnel. Additionally, the position involves line management, customer service, and assisting with daily operations as directed.

Requirements

Must be willing and able to stand, walk, and patrol by foot for extended periods (8-12 hours)
Valid BC Security license
Valid OFA 1 certificate
Must demonstrate a high degree of professionalism
Must have at least 1 year of prior Security experience
Must have strong verbal and written communication skills
Must have a strong command and fluency in the English language both written and verbal
Must be able to take a Proactive approach to all onsite situations
Must be capable of retaining all relevant information provided by management and designated staff
Able to take constructive feedback where appropriate
Must be unafraid to attend highly stressful emergency situations
Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
Must be able to handle stress and pressure and make a sound decision under duress
Must be comfortable working in a busy highly populated area
Must demonstrate high attention to detail / observational awareness
Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
British Columbia Security License

Nice To Haves

Experience in Loss Prevention / Retail Security is considered an asset

Responsibilities

Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
Ability to utilize tact and diplomacy when on duty
Respond to medical emergencies and provide First Aid, CPR, or AED support until medical professionals arrive
Ability to maintain and enforce access control procedures
Solid understanding of emergency and standard operating procedures
Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner
Maintain a detailed memo book and prepare incident reports on all matters
Able to conduct periodic patrols of property either by foot
Investigate incidents and occurrences
Draft detailed incident and occurrence reports
Maintain the peace, safety, and security of all patrons, and clients on the property
Monitor CCTV surveillance systems
De-escalate emergency/crisis situations
Assist emergency and law enforcement personnel
Access control, line management, customer service
Assist with daily operations as needed/required or directed