Security Guard Luxury Retail Environment

Coastal International Security, Inc•Chicago, IL

3d•Onsite

About The Position

We are seeking a professional and composed Security Officer to support a high-profile luxury retail environment in Chicago. This role requires a strong presence, sound judgment, and the ability to balance security awareness with a refined guest experience. The ideal candidate is comfortable managing high foot traffic, understands access control and crowd dynamics, and can operate confidently in a visible, client-facing role where discretion and professionalism are essential.

Requirements

Valid Illinois PERC Security Card (required)
Reliable transportation and consistent punctuality

Nice To Haves

Prior experience in law enforcement, military, corrections, security or door/crowd control strongly preferred
Experience managing entry control or high-volume guest environments is a plus
Strong situational awareness and decision-making skills
Excellent communication and conflict de-escalation abilities
Ability to remain calm, alert, and professional under pressure

Responsibilities

Maintain a professional, welcoming, and authoritative presence
Greet and guide guests while supporting a calm, orderly environment
Monitor entry and exit points and manage access as appropriate
Observe and manage crowd flow during peak periods
Provide clear direction and support during busy hours or special activations
Receive and track deliveries, packages, and high-value items
Identify and discreetly address suspicious or disruptive behavior
De-escalate tense situations using calm, respectful communication
Communicate effectively with store leadership regarding incidents or concerns
Maintain confidentiality regarding clientele, staff, and internal operations
Uphold grooming, uniform, and conduct standards consistent with a luxury setting