Experienced High-Rise Security Guard
About The Position
Paladin Security is seeking highly professional, confident, and customer-focused Security Professionals to support some of Calgary's most iconic and high-profile downtown high-rise properties. This position combines traditional security responsibilities with Operation Centre duties, serving as a key communication and coordination hub during daily operations and emergency situations. Successful candidates will thrive in a fast-paced environment, demonstrate excellent judgment under pressure, and maintain a strong commitment to customer service and safety. At Paladin Security, we invest in our people through comprehensive training, advancement opportunities, and a workplace culture built on respect, inclusion, and teamwork.
Requirements
- Valid Alberta Security License or ability to obtain one
- Grade 12 Diploma or equivalent
- Legally authorized to work in Canada
- Valid Driver's License
- Strong customer service and communication skills
- Excellent written report-writing abilities
- Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace
- Experience using CCTV systems and security technology
- Ability to effectively operate two-way radio systems
- Strong observation skills and attention to detail
- Ability to remain calm and make sound decisions during emergencies
- Physically capable of extensive patrols exceeding 15 km per shift
- Ability to work indoors and outdoors in varying weather conditions
- Ability to safely lift and carry 20+ lbs
- Willingness to complete all required Paladin training and certifications within three months of hire
Nice To Haves
- 3–4 years of security or life-safety related experience
- Knowledge of fire alarm systems and life safety systems
- Previous experience in high-rise, commercial, or downtown security environments
- Emergency response coordination experience
Responsibilities
- Conduct high-visibility patrols by foot, bicycle, or vehicle
- Engage professionally with tenants, guests, visitors, and employees
- Provide exceptional customer service and assistance
- Identify, report, and follow up on hazards and safety concerns
- Support tenants and merchants during incidents and criminal occurrences
- Coordinate with law enforcement agencies and assist during investigations
- Respond to medical emergencies and provide First Aid, CPR, and AED assistance
- Prepare detailed and accurate incident and activity reports
- Address trespassing and unauthorized access situations safely and professionally
- Enforce property policies, rules, and regulations
- Monitor security systems and coordinate emergency response activities
- Dispatch security personnel and communicate operational directives
- Monitor and manage fire alarm and life safety systems
- Review CCTV footage and support investigations
- Maintain accurate logs and incident records
- Answer and manage incoming security-related calls
- Enable and disable fire alarm and sprinkler systems as required
- Follow site-specific procedures and standard operating protocols
- Coordinate with emergency responders and internal stakeholders during incidents
Benefits
- Competitive hourly compensation
- Free uniforms
- Comprehensive site-specific training
- First Aid, Use of Force (UOF), and MOAB certification costs covered by Paladin with a six-month employment commitment
- Career advancement opportunities and promotion-from-within culture
- Diverse and inclusive workplace
- Ongoing professional development
- Opportunity to work at Calgary's premier commercial properties
- Supportive leadership team and strong workplace culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
