Security Guard - Markham

Commissionaires Great Lakes•Markham, ON

4d•Onsite

About The Position

Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well-being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security needs of both private and public sector clients. These include uniformed guard, mobile response and support services, by-law enforcement and identification services. We are currently seeking a Commissionaire to join our growing team. This posting is for an existing vacancy. Your commitment to serving the needs of our clients and employees will encourage client and employee loyalty and enhance our organization’s success.

Requirements

Ontario Secondary School Diploma
MUST Ontario Security Guard License
MUST Valid First Aid and CPR certificate
Ability to stand for extended periods
Ability to walk for 1 – 2 hours within each four-hour period
Ability to handle potential exposure to varying weather and/or temperature conditions
Flexibility to work scheduled and unscheduled hours as operational needs arise
Building safety and facilities knowledge
Knowledge of escalation policy and procedure
Excellent verbal and written English communication skills
Excellent customer service and reception skills
Highly reliable
Work well under pressure
Able to work with minimal supervision
Can multitask
Be a professional who takes pride in your dress, deportment and performance.

Nice To Haves

Ability to speak French is consider an asset

Responsibilities

Safeguarding property against theft, damage, and unauthorized activity.
Ensuring the safety and security of all individuals on the premises by conducting routine patrols, identifying irregularities, and inspecting safety and fire‑protection equipment.
Guard, patrol, and monitor areas to prevent safety hazards, theft, violence, and violations of organizational policies.
Maintain a visible presence among visitors, patrons, and employees to preserve order and protect property.
Conduct systematic patrols of the facilities to detect signs of intrusion and verify the security of doors, windows, gates, and other access points.
Respond promptly and effectively to emergency situations, including fires, chemical spills, medical incidents, and threatening communications.
Investigate alarms, disturbances, and unusual activities to determine appropriate action.
Deliver customer service in alignment with company standards and expectations.
Provide escort services for occupants upon request.
Offer public assistance, including lockout support and general information.
Proficiently use visitor management system for all visitors to AMD.
Immediately report incidents, hazards, or irregularities to designated company and client personnel.
Answer telephone calls during non-business hours to relay messages, respond to inquiries, and provide information.
Prepare detailed written reports documenting daily activities, equipment, or property damage, theft, unauthorized presence, and other notable occurrences.
Maintain communication with 24hrs GSOC for support and awareness.
Complete all assigned daily, weekly, and monthly responsibilities in accordance with operational requirements.
Perform additional duties as assigned by management.
Utilize proper body mechanics while performing all tasks.
Maintain continuous situational awareness and vigilance.
Demonstrate clear thinking and sound judgment during crises or high-stress situations.
Exhibit empathy and professionalism when assisting employees and addressing inquiries.
Work collaboratively with colleagues and interact appropriately with all stakeholders.
Maintain open communication with the Security team, sharing relevant information that may impact operations.
Demonstrate a willingness to learn all aspects of the position and progress through established level system within the required timeframe.
Obtain Security Control certification within six months of hire, in accordance with level-progression policy.