Security Guard - Night Shift

Cadillac Fairview•Calgary, AB

6d•Onsite

About The Position

To deliver a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support. To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties. To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. This position offers a consistent, predictable schedule operating under an Averaging Agreement in accordance with Alberta Employment Standards. This is a Night shift (starting 7pm), including some weekends, averaging 84 hours bi-weekly.

Requirements

Post-secondary education in Law Enforcement/Security or equivalent;
Minimum one (1) year of shopping centre security experience preferred;
Provincial Security License is required;
Current CPR/First Aid Certification;
Knowledge of Trespass to Property Act;
Sound knowledge of Occupational Health and Safety Act;
WHMIS and other safety courses an asset;
Knowledge of applicable federal, provincial and municipal legislation and regulations;
Good digital literacy (Microsoft Office, Google Suite) is required;
Prior work experience in a customer service environment is a definite asset;
Knowledge of crowd control in emergency situations and emergency events;

Nice To Haves

A great teammate with strong interpersonal skills;
Customer service focused;
Strong communicator, verbal and written;
Demonstrate sound judgment, discretion and overall decision-making skills;
Able to use tact and diplomacy in dealings across a range of settings and situations;
Able to work in an exciting, fast-paced environment.
Solid understanding of emergency and standard operating procedures;
Ability to maintain and enforce access control procedures;

Responsibilities

Provide outstanding service to customers and clients, while assisting with safety concerns, illness or emergencies etc…
Maintain compliance with and enforce property standards, rules and regulations in a reasonable manner;
Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis;
Work closely with other departments, especially Guest Services, to provide customer service support, respond to and have accountability for the resolution of customer concerns/complaints;
Remain vigilant for signs of criminal and/or suspicious behaviour and initiate the appropriate steps to report/follow up as per operating guidelines;
Remain prepared to respond to crime, disturbances, fire and other emergency situations as stated in (SOP) and Emergency Response Plans;
Where authorized to do so, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned;
Report and follow up on hazards and/or deficiencies identified during the course of duty
Inspect fire equipment and escalators daily;
Respond to medical emergencies and provide first aid, CPR or AED support until medical professionals arrive;
Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program;
Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act;
Support of JH&S program to ensure occupational safety is prioritized and effectively practised throughout all areas of property operations;
To provide after-hours lock-up and morning open-ups;
Complete CF Serve and Secure program and all other required CF training with annual recertification;
Complete procedures related to building operating hours and traffic management programs
Perform other duties as assigned.
Successful completion of both the theoretical and physical components of Use of Force training.
Ability to stand and walk for extended periods and to perform de-escalation and intervention techniques is essential to performing the duties of this role.