Security Guard

Embassy Suites Pigeon Forge • Pigeon Forge, TN

43d • Onsite

About The Position

The hotel security guard is responsible for ensuring the safety and security of guests, employees, visitors, and hotel property. This role involves monitoring the premises, responding to emergencies, preventing unauthorized access, and maintaining a secure and welcoming environment while providing excellent customer service.

Requirements

• High school diploma or equivalent required.
• Valid security guard licence or certification, where required by state or local regulations.
• Ability to pass a background check and drug screening, if required.
• Strong observation and situational awareness.
• Excellent communication and interpersonal skills.
• Ability to remain calm and make sound decisions under pressure.
• Professional appearance and customer-focused attitude.
• Strong conflict resolution and de-escalation skills.
• Ability to write clear and accurate reports.
• Basic computer proficiency for reporting and monitoring security systems.
• Ability to work independently and as part of a team.
• Ability to stand and walk for extended periods.
• Ability to climb stairs and patrol multiple areas of the property.
• Ability to lift up to 50 pounds when necessary.
• Ability to respond quickly to emergency situations in all weather conditions.

Nice To Haves

• Previous experience in security, hospitality, law enforcement, or military service preferred.
• CPR, first aid, and AED certification preferred.

Responsibilities

• Patrol hotel buildings, parking areas, and surrounding property on foot.
• Respond promptly to emergencies, disturbances, accidents, and security incidents.
• Assist guests and staff with safety concerns and provide directions or information when needed.
• Control access to restricted areas and verify visitor credentials.
• Investigate suspicious activities and report incidents accurately and promptly.
• Complete detailed daily activity logs and incident reports.
• Coordinate with local law enforcement, fire departments, and emergency responders when necessary.
• Conduct routine inspections to identify safety hazards and ensure compliance with hotel policies.
• Assist during fire alarms, evacuations, medical emergencies, and other crisis situations.
• Enforce hotel rules and policies while maintaining a professional and courteous demeanor.
• Provide visible security presence to deter theft, vandalism, and other criminal activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED