Security Guard - Mall - Part time

Kandor•Hamilton, ON

2d•CA$20•Onsite

About The Position

Guardteck Security is a Canadian-owned security services provider operating under Kandor Management Corp. They focus on investing in their team through training, support, and growth opportunities, believing that empowered employees reflect positively in client interactions. Security is viewed as a responsibility to create safe and reliable environments, building strong relationships with clients and communities through professionalism and consistency. Every role contributes to their high service standards, and they are committed to being an equal opportunity employer that fosters meaningful careers. This role offers an opportunity to join their impactful security team.

Requirements

Minimum 1 year of security experience is required.
Valid Ontario Security Guard License.
Valid First Aid & CPR/AED Certification.
Excellent verbal and written English communication skills.
Strong customer service, interpersonal, and conflict resolution skills.
Professional, reliable, and dependable with a high level of integrity.
Ability to remain calm and make sound decisions during emergencies.
Strong attention to detail and observational skills.
Comfortable working independently and as part of a team.
Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
Comfortable working in a busy, fast-paced public environment.
Flexible availability for days, evenings, nights, weekends, and holidays.

Nice To Haves

Experience in mall security, retail security, concierge security, or loss prevention is considered an asset.

Responsibilities

Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property.
Maintain a visible security presence to deter theft, vandalism, and unauthorized activity.
Enforce property rules, policies, and regulations in a professional and respectful manner.
Control access to restricted areas and monitor authorized entry where required.
Deal with trespassers and unauthorized individuals safely and professionally.
Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns.
Apply conflict resolution and de-escalation techniques to resolve situations safely.
Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive.
Assist with emergency evacuations and follow established emergency response procedures.
Support emergency responders and law enforcement personnel during incidents.
Greet and assist shoppers, tenants, and visitors in a courteous and professional manner.
Provide directions, answer inquiries, and help create a welcoming shopping environment.
Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience.
Manage customer queues, special events, and crowd control when required.
Complete accurate incident reports, occurrence reports, and daily activity logs.
Investigate and document security incidents, accidents, and unusual occurrences.
Maintain detailed notes and communicate important information during shift handovers.
Monitor CCTV systems and report suspicious or unusual activity.
Conduct routine inspections of emergency exits, entrances, and common areas.
Identify and report safety hazards, damaged equipment, or maintenance concerns.
Follow all company policies, site procedures, and emergency response protocols.