Security Guard

DRIFTWOOD HOSPITALITY MANAGEMENT•Tallahassee, FL

45d•Onsite

About The Position

Monitor and patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Maintain a safe and secure environment by performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Spend the majority of the shift on foot patrol, walking, and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using a pager and two-way radio, bending, stooping, and kneeling as in performing CPR. Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards, and threats to life and/or property in a calm, rational, and persuasive manner. Handle undesired conduct, violations of hotel policy, and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property. Requires grasping, lifting, and/or carrying or otherwise moving persons, packages, luggage, wheelchairs, and safety equipment using manual dexterity of hands. Answer security telephone and safety hotline calls and respond in a timely manner based on priority. Use a clear, concise English-speaking voice, listen with empathy, provide accurate information, and document legibly all appropriate incident information. Memorize and monitor life safety systems installed at the property, including the layout of the entire building, alarm pull stations, and the location of fire extinguishers and sprinklers. Receive, record, and store lost and found items. Research and respond to inquiries from guests concerning the status of items. Escort guests and employees as required to parking lots, and provide the same for employees carrying house banks. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage, or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when needed. Perform any related duties as requested by management.

Requirements

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
Ability to follow written and or verbal instructions.
Ability to operate a computer, printer, copier, and telephone.

Nice To Haves

High school diploma preferred.
Prior law enforcement or other military experience preferred.
Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.

Responsibilities

Monitor and patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Maintain a safe and secure environment by performing protective and enforcement functions.
Respond to emergencies, undesired conduct, disturbances, and threats to life and property.
Perform foot patrol, walking, and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks.
Communicate verbally using a pager and two-way radio.
Bend, stoop, and kneel as in performing CPR.
Maintain order in the hotel and deal with the welfare of guests.
Coordinate response to emergency conditions such as fire, safety hazards, and threats to life and/or property.
Handle undesired conduct, violations of hotel policy, and civil laws.
Grasp, lift, carry, or otherwise move persons, packages, luggage, wheelchairs, and safety equipment.
Answer security telephone and safety hotline calls and respond in a timely manner.
Use a clear, concise English-speaking voice, listen with empathy, provide accurate information, and document incident information.
Memorize and monitor life safety systems, building layout, alarm pull stations, fire extinguishers, and sprinklers.
Receive, record, and store lost and found items.
Research and respond to inquiries from guests concerning lost and found items.
Escort guests and employees to parking lots.
Adhere to all company policies and procedures.
Follow safety and security procedures and rules.
Know department fire prevention and emergency procedures.
Utilize protective equipment.
Report unsafe conditions to management.
Report accidents, injuries, near-misses, property damage, or loss to management.
Provide for a safe work environment.
Maintain a neat, clean, and well-groomed appearance.
Assist other Front Desk Personnel when needed.
Perform any related duties as requested by management.