Security Guard Unarmed Patrol Customer Assistance

Allied Universal • Allen, TX

6d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Guard Unarmed Patrol Customer Assistance in Allen, TX, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As an Unarmed Patrol Officer in a retail and mall location, you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, and support a welcoming environment for guests, tenants, and staff. You will communicate professionally, respond to concerns, and document activity using technology. Join Allied Universal’s agile, reliable, innovative team, where caring culture, teamwork, and integrity guide every shift.

Requirements

• Have at least 1 year of security-related experience.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.

Responsibilities

• Provide customer service to clients, shoppers, employees, and visitors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents, disturbances, and critical situations in a calm, problem-solving manner, following established reporting and escalation procedures.
• Conduct regular and random unarmed patrols throughout retail and mall areas, including sales floors, entrances, exits, common areas, loading areas, and perimeter locations.
• Monitor for suspicious activity, policy violations, hazards, and unauthorized access, helping to deter theft and other unwanted activity through a visible presence.
• Document observations, incidents, and patrol activity accurately; communicate relevant information to site contacts, law enforcement, and Allied Universal leadership as appropriate.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED