Security Guard - Retail- Full time

Kandor•Toronto, ON

31d•Onsite

About The Position

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp. We support clients across a diverse range of industries and believe that exceptional service begins with the right people. We invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Requirements

Valid Ontario Security Guard Licence.
Minimum 1–2 years of security experience, preferably in a Security Operations Centre (SOC), control room, commercial, retail, or mixed-use environment.
Strong verbal and written English communication skills.
Excellent multitasking, organizational, and problem-solving abilities.
Proficiency with Microsoft Outlook, Word, and Excel.
Ability to remain calm and make sound decisions during emergencies.
Professional appearance with a customer-focused attitude.
Ability to work a continental rotation, including days, nights, weekends, and statutory holidays.

Responsibilities

Monitor CCTV, access control, fire and life safety systems, and other security platforms.
Receive, prioritize, and dispatch security personnel to alarms, incidents, service requests, and emergencies.
Monitor radio communications and maintain continuous contact with on-site security personnel.
Escalate significant incidents to supervisors, site management, property management, or emergency services when required.
Coordinate emergency responses in accordance with site emergency procedures.
Monitor building conditions and respond to security, safety, and operational concerns.
Remain calm under pressure while making informed decisions during critical situations.
Assist with after-hours operations, special events, and additional security initiatives.
Maintain accurate daily activity logs, dispatch records, incident reports, and key control documentation.
Document all security-related incidents with professionalism and attention to detail.
Ensure accurate communication during shift handovers.
Support access control, contractor access, and visitor management.
Provide professional customer service while maintaining confidentiality and professionalism.
Work collaboratively with security staff, property management, tenants, and emergency responders.