Security Guard - Retail - Casual

Kandor•Toronto, ON

1d•CA$18 - CA$22•Onsite

About The Position

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp. We support clients across a diverse range of industries and believe that exceptional service begins with the right people. We invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Requirements

Valid Ontario Security Guard Licence.
Valid First Aid & CPR Certification (or willingness to obtain before starting).
Excellent verbal and written English communication skills.
Strong customer service and interpersonal skills.
Ability to remain calm and make sound decisions under pressure.
Professional, reliable, and dependable.
Comfortable working independently and as part of a team.
Basic computer and smartphone skills for report writing.
Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
Flexible availability for days, evenings, nights, weekends, and holidays.

Nice To Haves

Previous experience in retail security, loss prevention, customer service, hospitality, or another customer-facing role.
Use of Force Certification.
Experience working in busy retail environments.
Knowledge of theft prevention and conflict de-escalation techniques.

Responsibilities

Conduct regular foot patrols throughout the store, entrances, exits, parking lot, and surrounding property.
Maintain a highly visible presence to deter theft, vandalism, and other unauthorized activity.
Monitor high-risk areas and identify potential security concerns before they escalate.
Support loss prevention initiatives while maintaining a professional and customer-friendly approach.
Respond promptly to security incidents, disturbances, medical emergencies, and customer concerns.
Apply conflict resolution and de-escalation techniques to resolve situations safely.
Assist with emergency evacuations and follow established emergency procedures.
Provide First Aid, CPR, or AED assistance when required.
Greet and assist customers in a professional and approachable manner.
Provide directions, answer general inquiries, and create a welcoming shopping environment.
Work closely with store management and staff to maintain a safe workplace.
Enforce site policies with professionalism, fairness, and respect.
Complete accurate incident reports, occurrence reports, and daily activity logs.
Document observations, safety concerns, and security-related incidents clearly and professionally.
Communicate important information during shift handovers.
Monitor CCTV systems and report suspicious activity.
Inspect emergency exits, entrances, and other high-risk areas.
Report hazards, damaged equipment, and maintenance concerns promptly.
Maintain accountability for company-issued equipment and follow all site procedures.

Benefits

Competitive pay ranging from $18.25 to $22.00 per hour
Opportunities for career growth and advancement
Ongoing training and professional development
Supportive team environment
Variety of shifts available, including days, afternoons, nights, weekends, and holidays

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