Security Guard/Greeter- AQM60034903

State of North Carolina•New Hanover County, NC

9d•Onsite

About The Position

The North Carolina Aquariums at Fort Fisher is seeking a dynamic, efficient, and enthusiastic individual to join our team as a Security Guard/Greeter. This position reports to the Visitor/Member Services Coordinator and is a member of the Visitor Services Team. The person in this position will work closely with the Security Coordinator and other security and visitor services staff. The Aquarium is currently undergoing a 30-month major expansion and renovation project. The successful candidate will help support daily safety procedures at the North Carolina Aquarium at Fort Fisher.

Requirements

Must have experience working with the general public and have excellent customer service skills.
Must be CPR and First Aid Certified or have the ability to obtain certification for employment.
Must have security experience.
High school or General Educational Development (GED) diploma; OR an equivalent combination of education and experience.
May require the ability to complete emergency medical technician (EMT) training and meet re-certification standards as required.
Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid driver's license issued from within the United States or be able to obtain one within 90 days of employment.
Must be able to lift 50 lbs.
Ability to pull/push table carts.

Nice To Haves

Working knowledge with the use of a two-way communication system and/or security surveillance system.
Working knowledge of standard safety and security operations at a customer service-oriented facility
Working knowledge of documenting standard methods of handling and reporting emergencies
One year of safety and security experience at an AZA accredited zoo or aquarium.

Responsibilities

Ensuring the safety and security of all staff and visitors, the Aquarium facility, exhibits, displays, and work areas.
Provides front-line customer services to all visitors; greets school and bus tour groups, assists with parking and unloading of groups, provides information and assistance to visitors.
Handles visitor complaints and problems.
Identifies safety issues, maintains visitor accident log, investigates visitor accidents and injuries.
Opens and secures building at the beginning and end of each day.
Provides presence in all areas of the Aquarium and grounds.
Provides special events and after-hours facility rental security.