Security Guard - Dispatch - Full time

Kandor • Hamilton, ON

4d

About The Position

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp. We support clients across a diverse range of industries and believe that exceptional service begins with the right people. We invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Requirements

• Minimum 1 year of security dispatch, security operations, or related experience is required.
• Valid Ontario Security Guard License.
• Excellent verbal and written English communication skills.
• Strong multitasking, organization, and time management skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Strong problem-solving and decision-making abilities.
• Excellent customer service and interpersonal skills.
• High level of professionalism, reliability, and attention to detail.
• Proficient with Microsoft Office and comfortable learning dispatch and scheduling software.
• Ability to prioritize multiple tasks in a fast-paced, 24/7 operations environment.
• Flexible availability to work days, afternoons, nights, weekends, and holidays.
• Ability to work independently while collaborating effectively with a team.

Responsibilities

• Monitor and coordinate security staff.
• Dispatch security personnel promptly in response to incidents, alarms, and client requests.
• Maintain real-time awareness of guard locations, site status, and operational priorities.
• Answer incoming phone calls, radio communications, and emails in a professional and timely manner.
• Receive, assess, and prioritize emergency and non-emergency situations.
• Coordinate responses with supervisors, emergency services, clients, and field personnel when required.
• Escalate urgent incidents following company procedures.
• Maintain accurate dispatch logs, call records, incident reports, and shift activity reports.
• Record all communications and operational updates accurately.
• Document incidents, staffing issues, and client requests in accordance with company procedures.
• Prepare reports for supervisors and management as required.
• Provide professional customer service to clients, employees, and internal departments.
• Respond to inquiries promptly and resolve operational concerns whenever possible.
• Build positive working relationships with clients, supervisors, and field staff.
• Maintain confidentiality while handling sensitive information.

Benefits

• Competitive pay – $23.00/hour
• Opportunities for career growth and advancement
• Ongoing training and professional development
• Supportive and collaborative team environment
• Full-time opportunities with various shifts, including days, afternoons, nights, weekends, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed