Security GSOC Account Manager

Allied Universal • Boston, MA

1d • Onsite

About The Position

Allied Universal is hiring a Security GSOC Account Manager for a Health Care Technology Company located in Boston, MA. The Security Global Operations Center (GSOC) Manager oversees global security operations and other business function leaders for a high-profile client. This position manages all GSOC staff including the Coordinator, Lead Analyst, and Analysts. The GSOC Manager is required to maintain payroll, staffing, and are expected to ensure that all security operations meet the required company and client standards. The GSOC manager is expected to monitor team health, and ensure training requirements are met. The GSOC Manager is the local point of contact on all processes within the GSOC and directly responsible for the execution and improvement of policies, procedures, and processes.

Requirements

• Must possess a high school diploma or equivalent
• Pass any State-required training or other qualifications for licensing
• Should have a bachelor’s degree or higher, preferably in a relevant course of study
• Must be 21 years of age
• Bachelor’s degree
• Security industry certifications (CPP, PSP, CEM, etc.)
• Intelligence, corporate, military, law enforcement, and/or security experience
• Previous experience working in and leading personnel in a GSOC, or similar command center environment
• 5 years of experience in leading a team
• Strong project management skills, with the ability to work in and define ambiguity/gray areas while adhering to tight deadlines in a fast-paced environment
• Demonstrated analytical, critical thinking, and problem-solving skills
• Experience creating training material and conducting training programs
• Ability to work and communicate effectively with all levels of leadership
• Proven interpersonal skills with a strong ability to work in a team environment
• A positive attitude with excellent written and oral communication skills
• Ability to work in a flexible scheduling environment (nights, weekends, and holidays) as operational needs dictate

Responsibilities

• Serve as communications hub for the Global Security department
• The GSOC Manager acts as the primary point of contact in the GSOC for any business risk pertaining to the protection of the client’s people, assets, operations and reputation
• Oversee the operations of the GSOC, ensuring adherence to KPIs and SLAs across all aspects of the operation
• Manage the GSOC team to prepare for, respond to, and recover from all incidents and crisis events that may impact the client domestically and internationally
• Assist with the creation and development of programs and processes that scale and balance near-term goals and long-term strategy
• Ensure technical solutions, workflows, and processes for the GSOC continue to be accurate, efficient, and innovative
• Communicate and disseminate information to key stakeholders using established communication methods and procedures
• Promote a culture that sustains employee satisfaction and retains a skilled and motivated workforce
• Provide coaching, counseling, and disciplinary action as needed
• Ensure staffing levels meet operational needs and operators are trained appropriately for their roles
• Maintain scheduling and payroll operations.
• Provides back-up, support, and on-call function as-needed

Benefits

• Rewarding careers that provide you a sense of purpose
• Dynamic, welcoming, and collaborative workplace
• Part of a team that contributes to a culture that positively impacts the communities and customers we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager