Security Field Supervisor

GardaWorld • San Jose, CA

1d • Onsite

About The Position

As the Field Services Supervisor in San Jose, CA, you will be the vital link between GardaWorld and its customers, ensuring top-tier customer service and representing GardaWorld as the industry's premier provider of contract security services. This role requires building personal credibility with both internal and external clients through honesty, consistency, and dependability. You will make a significant impact by delivering excellence and fostering strong client relationships.

Requirements

• Authorized to work in the United States
• A high school diploma or equivalent
• A minimum of one (1) year of management experience
• Must have reliable transportation for travel to various client sites.
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.

Nice To Haves

• Threat assessment & risk management
• Incident response & emergency procedures
• Security technology proficiency (CCTV, access control, alarm systems)
• Problem Solving & Conflict Resolution
• Active listening & rapid responsiveness
• Knowledge of industry regulations, contracts, and policies
• Attention to detail, & reporting accuracy
• Motivation & team engagement skills
• Continuous quality improvement mindset

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED