Security Dock Supervisor - Chicago, IL (Hyde Park)

Titan Security Group•Chicago, IL

6d•Onsite

About The Position

Titan Security is seeking a Security Dock Supervisor to oversee operations in the Dock Area of a commercial office building. This role reports directly to Titan Management and is responsible for ensuring high-quality security services to protect people and property. The supervisor will handle escalated security issues, develop staff skills, and coordinate training. They will also reconcile logs, review incident reports, develop operational procedures, and train staff on post instructions. Key duties include monitoring inbound/outbound deliveries, verifying credentials, coordinating with building management, enforcing access control, monitoring CCTV and alarm systems, responding to incidents, maintaining logs, and providing excellent customer service. The role requires the ability to stand/sit/walk for extended periods and assist tenants and visitors.

Requirements

High School diploma or general education degree (GED)
3 years of prior satisfactory employment as a security officer or directly related experience
Must be at least 18 years of age
Valid Security License if required by state
Valid driver’s license in good standing
Must have the ability to read, write, speak, and understand English
Ability to pass pre-employment drug screen and criminal background check
Must maintain a working telephone number through which we can contact you
Candidates must be able to stand for extended periods of time
Be able to lift, push, and/or pull at least 50 lbs.
Be able to accommodate foot patrols on the interior & exterior of the assigned facility
Be able to perform assigned duties regardless of inclement weather

Nice To Haves

Bilingual considered a plus

Responsibilities

Supervise operations in the Dock Area of a commercial office building
Report directly to Titan Management
Ensure the Client Site is provided with high-quality security services to protect people and property
Handle all escalated security issues or emergency situations appropriately
Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.)
Provide the basis of a great work environment by treating staff with respect
Assist in the Coordination and/or conduct site-specific “on-the-job training,” client-specific training, and annual refresher training for staff by adhering to Titan’s training standards
Reconcile logs, shift responsibilities, and patrols; review incident reports prior to submitting them to the Site Supervisor and/or Director and coordinate preliminary investigations
Develop/maintain operational procedures and post orders that are always available for emergency reference by staff
Train and qualify to work the assigned post. Understand the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client
Monitor all inbound and outbound deliveries, ensuring proper documentation and authorization
Verify credentials of vendors, contractors, and delivery drivers
Coordinate with building management, tenants, and operations teams regarding dock activity
Enforce access control procedures for the loading dock and service corridors
Monitor CCTV systems and alarm systems related to dock operations
Respond to incidents, emergencies, and policy violations in a timely and professional manner
Maintain accurate daily activity logs, incident reports, and shipping/receiving documentation
Assist tenants and visitors with directions and general business information
Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management
Maintain clear, accurate logs pertaining to people or property including packages
Provide excellent Customer Service to all parties encountered while on duty
Other duties as assigned