Security Dispacher

Bedrock•Las Vegas, NV

1d•$18 - $18•Onsite

About The Position

The Security Dispatcher is responsible for coordinating security personnel, monitoring communications, responding to incidents, and maintaining accurate records. The dispatcher serves as a central point of communication between security officers, supervisors, clients, emergency services, and company management.

Requirements

High school diploma or GED preferred.
Previous security, dispatch, customer service, or communications experience preferred.
Strong verbal and written communication skills.
Ability to remain calm and professional during stressful situations.
Ability to multitask and prioritize competing requests.
Basic computer skills and ability to learn dispatch and scheduling software.
Ability to accurately document information and maintain detailed records.
Ability to work independently and make sound decisions within company procedures.
Must be dependable, punctual, and able to maintain confidentiality.
Must be willing to work nights, weekends, holidays, and varying shifts as required.

Nice To Haves

Security industry or dispatch experience.
Experience using two-way radios and telephone systems.
Experience with security camera or alarm monitoring systems.
Strong attention to detail.
Knowledge of basic emergency response procedures.
Ability to work effectively in a fast-paced environment.

Responsibilities

Monitor radio, telephone, alarm, and other communication systems.
Dispatch security officers to posts, incidents, emergencies, and service calls.
Monitor officer locations, post assignments, and staffing levels.
Coordinate coverage for open or vacant security posts.
Receive and document calls, complaints, incidents, and requests for assistance.
Maintain accurate daily activity logs and dispatch records.
Monitor security cameras and alarm systems when assigned.
Immediately notify supervisors and management of significant incidents.
Contact police, fire, medical services, or other emergency personnel when appropriate.
Track officer call-offs, late arrivals, and replacements.
Assist with scheduling and last-minute staffing adjustments.
Conduct welfare checks on officers when necessary.
Communicate professionally with clients, officers, supervisors, and the public.
Maintain confidentiality of company, client, employee, and security-related information.
Prepare incident reports and other documentation as required.
Follow all company policies, post orders, emergency procedures, and client requirements.
Perform other duties as assigned by management.