Security Dispatcher (Full-Time)

Kandor•Victoria, BC

9d•Onsite

About The Position

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support. Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way. Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers. This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do. The Dispatcher is responsible for coordinating frontline operations by managing calls, scheduling personnel, and supporting afterhours activities. This role ensures efficient communication between employees, clients, and internal departments while maintaining accurate scheduling and responding to operational needs in a fast-paced environment.

Requirements

Minimum 1 year of security industry experience.
Strong English communication skills (verbal + written).
Excellent multitasking and time management skills in a fast-paced environment.
Strong decision-making skills with the ability to respond quickly to operational needs.
Knowledge of company policies, procedures, and site operations.
Working knowledge of scheduling processes and dispatch operations.
Familiarity with systems such as Dayforce, Tracktik, or similar workforce platforms.
Understanding of provincial labour regulations (BC, Alberta, Ontario) and security licensing requirements.
Strong organizational skills with attention to detail.

Nice To Haves

Supervisory experience is an asset.
Experience in dispatch, scheduling, or operations coordination roles.
Experience working in afterhours or high-volume call environments.
Familiarity with multiple client portfolios and large-scale service operations.
Strong planning and organizational skills to support complex scheduling needs.

Responsibilities

Answer and direct calls from internal and external sources to appropriate departments (e.g., HR, Accounting).
Manage high-volume employee interactions, including check-in/out calls, shift inquiries, sick calls, and pay-related questions.
Respond to candidate inquiries and internal communications related to policies, procedures, and employee matters.
Handle client calls and emails related to scheduling changes, alarm issues, and service requests.
Coordinate scheduling activities, including last-minute shift coverage, assigning trained personnel, and posting or subcontracting shifts.
Dispatch mobile units to sites in response to alarm calls and follow up with clients as required.
Support afterhours operations by addressing all scheduling and operational needs for clients and employees.
Monitor and respond to “no check-in” alerts to confirm employee site attendance.
Issue uniforms and provide guidance on systems such as Dayforce and Tracktik.
Maintain knowledge of sites, protocols, and updates, ensuring accurate communication and documentation.