Security Dispatcher Part Time, 16 hours

Hebrew SeniorLife • Dedham, MA

3d • Onsite

About The Position

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

Requirements

• Strong verbal communication, situational judgment, and multi-tasking ability
• Calm and composed demeanor under pressure
• Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
• Familiarity with radio dispatch, emergency procedures, and access control systems a plus
• Customer service experience in healthcare, residential, or hospitality settings preferred
• Valid driver's license preferred but not required
• Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
• BLS, EMT, or First Responder certification preferred (or willingness to obtain)
• High school diploma or equivalent required

Nice To Haves

• Familiarity with radio dispatch, emergency procedures, and access control systems
• Customer service experience in healthcare, residential, or hospitality settings
• Valid driver's license
• BLS, EMT, or First Responder certification (or willingness to obtain)

Responsibilities

• Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
• Serve as the point of contact for emergency responders until their arrival on campus
• Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
• Ensure resident check-ins are logged in accordance with policy and procedures
• Track transportation movements and coordinate with drivers to ensure timely and safe service
• Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
• Maintain clear and professional records of calls and incidents
• Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
• Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Benefits

• Set the highest standard as part of our commitment to redefine the experience of aging.
• With compassion, resilience, and determination, you’ll make a difference in the lives of patients, residents, their families, and the broad senior care community every day.
• And they will make a difference in yours.
• These life-changing connections will give your work meaning and fuel your desire to be all that you can be.
• At Hebrew SeniorLife, that’s uniquely possible.
• Because here you’ll be supported to always keep growing.
• And as you do, so will our collective impact.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED