Adventureland Park - Security Dispatcher

Palace Entertainment • Altoona, PA

7d • Hybrid

About The Position

The Security and Communications Dispatcher operates a complex communication system for Adventureland, responds to emergency and administrative calls, and dispatches public safety and public service personnel and equipment. This position is responsible for directing in-park communication calls, in-park radio traffic, and emergency communication coordination.

Requirements

• Must be at least 16 years of age to comply with Iowa Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Ability to address multiple tasks and priorities in a fast-paced environment.
• Ability to effectively and accurately communicate with external first responders and emergency personnel.
• Ability to operate a variety of electronic equipment, such as cameras, two-way radios, walkie-talkies, and/or personal computers.
• Must possess excellent observation, interviewing, listening, and note-taking skills.
• Must have the ability to safeguard confidential park information.
• Must be willing to learn and comprehend state and local laws related to civil and criminal procedures.
• Must have the ability to always remain alert and vigilant.
• Must be proficient in the use of Microsoft Office applications including Excel, Word, SharePoint, and Outlook.
• Must possess effective interpersonal skills needed to tactfully deal with other people (both public and hosts) and handle tense situations in a calm and professional manner.
• Ability to read and comprehend fine print on documents and computerized screens.
• Ability to understand and carry out verbal and written instructions.
• Must possess strong attention to detail needed for accurate data entry, report writing, and verbal communication.

Nice To Haves

• 1+ year of previous experience as a dispatcher, highly desired.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Operates a radio console and paging system; receives and transmits radio messages; broadcasts pertinent information.
• Receives and transmits park transmissions via Two-Way Radios.
• Operates a telephone console; receives and relays messages; directs requests for assistance for security, law enforcement, and EMS to the appropriate agency; prioritizes calls for service and dispatches in an appropriate order.
• Maintains a complete log of telephone and radio calls received and transmitted via a computerized dispatching system.
• Inputs data into the computerized dispatching system to produce information for mandated and management reports; enters information into the computer; performs tests of emergency communications equipment.
• Retrieves online data and paper file information from a variety of sources and relays information to the appropriate destination.
• Receives and directs messages, inquiries, and information requests from the public to the appropriate source.
• Performs administrative duties as needed, using a variety of office equipment that includes PC, Windows software, e mail, faxes, word processing software, copiers, time clocks, paper shredders, and all other software or databases for reporting or record maintenance.
• Follow standard operating procedures for the park location, as well as Parques Reunidos / Palace Entertainment.
• Contact local law enforcement personnel when circumstances warrant.
• Report and dispatch on security incidents and threats.
• Oversees and report on security surveillance.
• Maintains and review security records; periodically report on trends, anomalies, and concerns.
• Maintains accurate and professional communications with emergency responders during emergencies.
• Ability to perform first aid and basic emergency via medical dispatch procedures.
• Assists with developing incident reports for emergencies.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED