Security Dispatcher - Educational Facility

GardaWorld•Toronto, ON

4d•Onsite

About The Position

Ready to suit up as a Dispatcher? What matters most in a role like this is your ability to read the environment, anticipate risk and act accordingly. Your keen sense of observation and strong social skills are your greatest strengths. As a Dispatcher, communication is essential as you will be the person spotting threats before they escalate at a post-secondary educational institute.

Requirements

Be authorized to work in Canada
Must have valid Ontario Security Guard License
Must have Standard First Aid & CPR Level C certification (WSIB Approved)
Must be able to commit to Full-Time 12 hour continental rotation schedule (Monday - Sunday including days & nights)
Must be able to commute to Downtown Toronto with no onsite parking
Working Knowledge of Criminal Code and Trespass to Property Act enforcement
Excellent communication and interpersonal skills
Ability to handle sensitive situations with discretion and professionalism
Strong documentation and report-writing abilities
Computer proficiency (MS Office, Google Suite)

Responsibilities

Receive incoming emergency and non-emergency calls from community and non-community members
Initiate the appropriate response promptly including connecting and transferring the caller to the right person
Operate with various computerized communication devices and associated equipment to receive, assess, and relay information from the public to security personnel in a courteous, professional, and expedient manner
Remain calm under pressure and be able to multitask during high call volumes from telephone and radio communications
Be able to prioritize and dispatch accordingly
Problem-solve on the go utilizing tools and training you’ve acquired