Security Dispatch Operations

Allied Universal • Framingham, MA

2d • Onsite

About The Position

As a Security Officer Dispatch Operations in Framingham, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatch Security Professional with Allied Universal in a retail location, you will monitor activity, coordinate security-related communications, and support timely responses to incidents and service needs. This role combines strong customer service and clear communication with a visible presence that helps to deter issues. Join a team that values agility, reliability, innovation, teamwork, and integrity while putting people first.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Access control and badge experience is preferred.
• The ability to lift up to 20 lbs is preferred.
• Customer service experience is preferred.
• CPR certification is preferred.
• Loss prevention experience is preferred.

Responsibilities

• Provide customer service to visitors, tenants, and/or staff by carrying out site-specific procedures, access-related policies, and when appropriate, emergency response activities from a dispatch-centered post.
• Monitor communication systems, alarms, cameras, and/or incoming calls to help identify security-related concerns and relay information to the appropriate personnel in a calm, problem-solving manner.
• Dispatch officers and/or other site personnel to reported incidents, priority calls, and routine service requests throughout the location while maintaining clear and accurate communication.
• Document incidents, activities, and response details in logs and reports, helping support timely follow-up and continuity of operations.
• Conduct regular and random patrol coordination around the business and perimeter, helping support coverage needs as working environments and conditions vary by location.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Participate in our retirement savings plan to invest in your future.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED