Security Director

Gillon Property Group•Kansas City, MO

3d•$110,000 - $120,000•Onsite

About The Position

The Security Director is responsible for overseeing all security operations, life safety programs, emergency preparedness initiatives, risk management activities, and public safety coordination for Country Club Plaza. This leadership role is responsible for developing and implementing comprehensive security strategies that support a safe, welcoming, and customer-focused environment for tenants, guests, employees, vendors, and visitors. The Security Director provides leadership for all on-site security personnel, third-party security vendors, emergency response protocols, incident management procedures, and property-wide safety initiatives. This position partners closely with property management, facilities, operations, marketing, tenant representatives, local law enforcement agencies, emergency responders, and municipal stakeholders to maintain a secure and well-coordinated operating environment. This role requires strong leadership, operational judgment, communication skills, crisis management experience, and the ability to proactively manage complex public environments within a high-profile mixed-use destination. The ideal candidate possesses significant experience in commercial property security, public safety operations, emergency preparedness, and team leadership within large-scale retail, hospitality, mixed-use, or urban environments.

Requirements

Bachelor’s degree in Criminal Justice, Security Management, Business Administration, Emergency Management, or related field preferred
Minimum 7 years of progressively responsible security, law enforcement, military, or public safety experience required
Minimum 5 years of leadership or supervisory experience required
Strong leadership, communication, organizational, and conflict resolution skills required
Ability to remain calm and make sound operational decisions under pressure

Nice To Haves

Experience managing security operations for commercial real estate, retail, hospitality, mixed-use, entertainment, or urban environments preferred
Experience coordinating with law enforcement and public agencies preferred
Experience managing third-party security vendors and operational contracts preferred
Knowledge of access control systems, surveillance technologies, and security software platforms preferred
CPR, First Aid, and emergency response certifications preferred
Certified Protection Professional designation preferred

Responsibilities

Develop and implement comprehensive property-wide security and life safety programs
Oversee all daily security operations across Country Club Plaza
Manage and direct third-party security vendors and on-site security personnel
Establish operational standards, post orders, patrol procedures, and reporting protocols
Lead emergency preparedness planning and incident response coordination
Develop and maintain emergency action plans, evacuation procedures, and crisis communication protocols
Coordinate closely with local law enforcement, fire departments, emergency medical services, and municipal agencies
Monitor property security systems including cameras, access control systems, alarms, and communication platforms
Conduct security risk assessments and identify operational vulnerabilities
Investigate incidents, security concerns, property damage, and operational disruptions
Prepare detailed incident reports and operational summaries
Support tenant security coordination and respond to tenant safety concerns
Oversee crowd management and public safety planning for special events and activations
Partner with Facilities and Operations teams on safety initiatives and operational coordination
Ensure compliance with all applicable safety regulations, company policies, and operational procedures
Develop security budgets and manage vendor contracts and operational expenditures
Conduct ongoing security training, drills, and team development initiatives
Support executive leadership with operational reporting and strategic planning recommendations
Promote a visible and customer-service-oriented security presence throughout the property