Security Director

Andy Frain Services•Watertown, WI

4h•Onsite

About The Position

Andy Frain Services is seeking a highly motivated, multi-task-oriented individual to manage a Security contract. This role involves managing the accountability of all Supervisors and staff for assigned accounts, with full responsibility for performance, service, and budget. The Director will ensure a safe environment for all employees, vendors, and personnel, support all areas in their security needs, and be an integral part of facility operations. Key aspects include establishing working relationships with local police and fire departments, adhering to Andy Frain Services Core Values, and maintaining 100% compliance with staff training. Managers in this role must project a professional image and demonstrate strong leadership skills.

Requirements

Bachelor’s degree in a related field or equivalent combination of education and experience (High School Diploma and/or equivalent; Associates Degree is also mentioned as a base).
Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system.
One year (1 yr.) of which must be in the capacity of a management position within the Security Industry.
Valid Driver’s License.
Complete all licensing requirements as mandated by the State.
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
Have complete knowledge of facility layout and operational requirements outlined by the customer.
Implement all AFS and customer safety and security procedures as required.
Design staffing and security plans for operations.
Identify recruiting sources and maintain relationships with all sources.
Recruit and hire all personnel for staffing plan.
Train and certify all security and operation staff on an ongoing basis.
Build teams that are highly motivated to exceed customer expectations.
Effectively manage the administrative duties for accurate and timely payroll and reports.
Create processes that will improve the overall safety and security of the facility plan.
Develop a training program that builds employee performance.
Implement a safety program in compliance with company standards.
Create post orders and internal policy and procedures material for staff compliance.
Regularly meet with the customer and city representatives to assess performance and develop “best practices” or strategies to improve services.
Maintain current records on all licensed security officers in compliance with city and state regulations.
Create employee recognition programs that motivate employee performance.
Identify local organizations to support community services.
Maintain fiscal responsibility for the profitability of the account.
Achieve management objective in growing business through network opportunities.
Develop and implement sales strategy to grow business.
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
Knowledge of security operations and procedures.
Knowledge of management practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Ability to adapt to various sites and changes in post procedures.
Ability to adapt to changes in the external environment and organization.
Excellent organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Nice To Haves

CPR and First Aid Certification

Responsibilities

Ensure the delivery of quality service and positive interaction with customers, visitors, vendors, and employees, maintaining standards of excellence in presentation and professionalism for both self and staff.
Provide lead direction at assigned client site(s) to enforce security/safety programs, ensure post orders are followed, established rounds are completed, and adequate reports and logs are filed daily and weekly.
Develop and implement security procedures, ensuring compliance with facility policies, procedures, and applicable state and federal laws.
Maintain a working knowledge of all emergency policies, procedures, and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities, and assist as needed.
Demonstrate knowledge of life safety systems, fire panels, CCTV system computers, and ensure the continuous and safe operation of all elevators and access doors.
Maintain contact with authorized personnel/contractors responsible for maintenance and upkeep of security devices.
Operate equipment including portable radios, telephones, copy and fax machines, computers, and tools.
Conduct daily inspections of all vehicles assigned to the job site, noting any damages for immediate repair to maximize unit use.
Counsel and discipline personnel as appropriate, seeking advice from company management and documenting actions.
Assist in the training of Security Officers and Shift Lead Officers, and review post orders to ensure Guards have competent knowledge of assignments.
Communicate with the Operations manager daily and weekly regarding account performance, Security Officer performance, and security/safety issues or changes.
Assist in the submission of payroll and personnel information to the company as designated.
In conjunction with company management or designated representatives, ensure adequate security coverage of all posts.
Inspect posts as scheduled and meet with Staff to outline tasks and responsibilities, ensuring accurate sign-in and sign-out for scheduled shifts.
Meet with client representatives as scheduled or as needed to ensure all security requirements are met and provide quality customer service.
Carry out other duties as assigned by the Managing Director.