Security Director

Titan Security Group•Chicago, IL

4d•Onsite

About The Position

Titan Security is seeking a high-caliber, strategic Security Director to oversee total physical security, public safety, and team operations at a premier 1.3 million-square-foot open-air mixed-use lifestyle center in Chicago’s South Loop. This executive-level site role is responsible for safeguarding a high-volume property featuring extensive retail storefronts, a major multi-screen theater, 340+ luxury residential lofts, a 1,000+ space parking garage, and public rooftop green spaces. The Security Director acts as the primary liaison between security operations, property management, ownership, local law enforcement, and key commercial / residential tenants. The role requires managing a dynamic team of security professionals and ensuring a safe, welcoming environment.

Requirements

Minimum 5+ years of progressive security management experience, with a proven track record as a Director or Senior Account Manager in large-scale commercial, open-air retail, or mixed-use environments.
Proficient in workforce management platforms, MS Office Suite (Excel, Word, PowerPoint), modern CCTV systems, and incident-logging technology.
Exceptional public speaking, written communication, crisis leadership, and conflict resolution skills.
Strong ability to interface professionally with high-profile corporate clients and residential tenants.
Valid Permanent Employee Registration Card (PERC) or state equivalent.
Valid Driver’s License.
Must successfully pass pre-employment drug screening and background check.
Ability to conduct extended campus patrols in varying weather conditions, respond rapidly during site emergencies, and lift/move up to 50 lbs as required.

Nice To Haves

Bachelor’s degree in Criminal Justice, Business Administration, Security Management, or related field (or equivalent combination of education and high-level leadership experience) preferred.

Responsibilities

Serve as the primary on-site manager and subject matter expert for security operations, presenting directly to property management, ownership, and corporate leadership.
Develop, implement, and audit comprehensive site post orders, standard operating procedures (SOPs), and emergency action plans (EAPs).
Foster strong, collaborative relationships with retail store managers, theater management, residential leaders, and local law enforcement (CPD) to ensure a safe, welcoming environment.
Recruit, hire, train, and directly supervise all on-site shift supervisors and security officers.
Conduct ongoing performance evaluations, coaching, disciplinary actions, and career development initiatives to maintain high team morale and retention.
Ensure full compliance with training mandates, state security licensing (PERC), uniform standards, and customer service protocols.
Oversee comprehensive interior and exterior safety operations across retail plazas, parking facilities, residential corridors, and event spaces.
Manage crowd control, visitor flow, and security planning for major seasonal public gatherings, community events, and peak retail/entertainment hours.
Supervise the daily operation and maintenance of site access control, visitor management systems, life-safety equipment, and extensive CCTV camera networks.
Lead incident response for property emergencies, public safety threats, theft/loss prevention issues, and medical calls—ensuring timely, thorough incident reporting and investigation.